Customer Support and Invoicing Analyst

MTU Maintenance Canada; Delta; In loco; CAD 34.000 - 48.000; Tempo pieno

Descrizione del lavoro

MTU Maintenance Canada is seeking a Customer Support and Invoicing Analyst to support invoicing for aircraft engine maintenance events and to extract data from multiple systems, including SAP. The role requires collaboration with Production, Supply Chain, and Quality to ensure accurate billing and data readiness.

The position offers exposure to SAP, Tableau, and other aviation business applications within a global aerospace environment.

Competenze

• Pursuing a Bachelor's degree in business or a related field, preferably 3rd or 4th year.
• Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
• High attention to detail and a commitment to accuracy when working with financial, operational, and customer data.
• Excellent communication and interpersonal skills to collaborate across departments.
• Strong organizational skills to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or BI tools is an asset.
• Prior CO-OP or internship experience.
• Interest in process improvement, LEAN knowledge is a plus.
• Ability to work independently while contributing to a team.
• Interest in aviation, aerospace, or industrial business environments is an asset.

Mansioni

• Support the preparation and validation of customer invoices for aircraft engine maintenance events.
• Extract and consolidate data from SAP and other systems for invoicing and reporting.
• Review invoice data against contracts to ensure accuracy and completeness.
• Identify discrepancies such as duplicate charges or missing approvals and investigate.
• Coordinate with Production, Supply Chain, Quality, and other stakeholders to improve data quality and invoice readiness.
• Maintain visibility of upcoming shop visits and maintenance events in SAP.
• Prepare data for cross-functional planning and alignment meetings.
• Develop dashboards and KPIs to support decision-making.
• Create management summaries for leadership reviews.
• Support continuous improvement initiatives across operations.

Conoscenze

Analytical skills

Attention to detail

Communication skills

Organizational skills

Independent work

Aviation interest

Co-op experience

Formazione

Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or related field

Strumenti

Excel

PowerPoint

SAP

Tableau

Descrizione del lavoro

MTU Maintenance Canada is the North American member of the MTU Maintenance network of companies, the largest independent provider of commercial engine maintenance services worldwide. Quality, efficiency and innovation are our strengths. You, too, can become part of our dedicated team.

Salary: $25 - $35 an hour

Contract Duration: 12 months

MTU Maintenance Canada Ltd. Customer Support and Invoicing Analyst

• Location Delta
• Starter area Working Student
• Target group Students
• Contract type Full-Time
• Job ID 1991

Tasks

Commercial Operations & Customer Support

• Support the preparation and validation of customer invoices for aircraft engine maintenance events.
• Extract and consolidate data from multiple business systems, including SAP, configuration management systems, quality documentation, and operational records.
• Review invoice-related data against contractual requirements to ensure accuracy and completeness.
• Identify and investigate discrepancies such as duplicate charges, incorrect bookings, missing approvals, and billing exceptions.
• Coordinate with Production, Supply Chain, Inspection, Accessory Repair Centre (ARC), Quality, and other stakeholders to improve data quality and invoice readiness.

Operational Planning & Business Coordination

• Support the engine induction planning process by maintaining visibility of upcoming shop visits and maintenance events.
• Assist in tracking and updating planning information within SAP and related business tools.
• Prepare materials and data for cross-functional planning and alignment meetings.
• Act as co-host and coordinator for organization-wide alignment meetings, ensuring information is current and stakeholders are aligned.

Business Analytics & Performance Management

• Perform data analysis to support operational, commercial, and strategic decision-making.
• Develop, maintain, and enhance dashboards, reports, and key performance indicators (KPIs).
• Create professional presentations and management summaries for leadership reviews.
• Support data-driven initiatives aimed at improving operational efficiency, customer satisfaction, and financial performance.

Process Excellence & Transformation

• Support process reviews, process mapping, and documentation activities.
• Identify opportunities for process simplification, standardization, and automation.
• Participate in business transformation and continuous improvement initiatives.

What You Will Gain

• Exposure to the commercial and operational side of the global aviation MRO industry.
• Experience working with enterprise systems such as SAP and other specialized aviation business applications.
• Practical knowledge of contract management, customer support, and invoice preparation processes.
• Opportunities to develop analytical, presentation, and stakeholder management skills.
• Participation in cross-functional projects involving operations, supply chain, quality, engineering, and customer-facing teams.
• Insight into business transformation and continuous improvement initiatives within a leading aerospace company.

Qualifications & Skills

• Currently pursuing a Bachelor's degree in Business Administration, Commerce, Finance, Supply Chain Management, Industrial Engineering, Operations Management, or a related field (3rd or 4th year preferred).
• Strong analytical skills with the ability to review, validate, and interpret large datasets from multiple sources.
• High attention to detail and a commitment to accuracy when working with financial, operational, and customer-related information.
• Excellent communication and interpersonal skills with the ability to collaborate across multiple departments and levels of the organization.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Advanced proficiency in Microsoft Excel and PowerPoint; experience with SAP, Tableau, or other business intelligence tools is considered an asset.
• Prior CO-OP or internship experience
• Interest in process improvement, operational excellence, and continuous improvement methodologies (LEAN knowledge is an asset).
• Ability to work independently while contributing effectively within a team environment.
• Interest in aviation, aerospace, operations, or industrial business environments is considered an asset.

MTU supports diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

This position may require access to export-controlled goods and technology. As a condition of employment, candidates must be able to comply with all applicable export control laws, including the Canadian Controlled Goods Program. Candidates may be required to provide relevant information and documentation for the purpose of confirming their ability to access and handle export-controlled goods and technology.

MTU Maintenance Canada does not use Artificial Intelligence (AI) to review and/or screen candidates.