Customer Support Agent (Temporary Assignment)

Engage2Excel Inc.; Montreal; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

Engage2Excel Inc. is seeking a Customer Support Agent for a temporary one-year assignment in Montreal or remotely. The role involves assisting customers with inquiries and processing requests while providing a collaborative work environment. The ideal candidate will be fluent in French and English, possess strong multitasking abilities, and have prior customer service experience.

Benefits

Competitive salary and recognition programs

Health and well-being programs

Flexible work arrangements

Ongoing training and leadership development

Community involvement days

Qualifications

• 6 months to 1 year in a customer service environment.
• Fluent in both French and English with excellent communication skills.
• Proficient in Microsoft Word, Excel, and Outlook.

Responsibilities

• Process customer requests via phone and ticketing systems.
• Provide technical assistance regarding various inquiries.
• Coordinate shipments and returns.

Skills

Customer Service

Technical Assistance

Multitasking

Proficiency in Business Applications

Job description

Customer Support Agent (Temporary Assignment)

QC - Montreal or Remote

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Apply with

About the Position

Engage2Excel is actively looking for a dynamic person to join our Contact Center Team as a Customer Service Agent for a temporary one-year assignment. The candidate must reside in Canada. We seek motivated team members who enjoy providing quality customer service and contributing ideas within a collaborative environment. We offer a creative and enthusiastic work environment that encourages open exchange of ideas and forward-thinking initiatives. If you believe this describes you, we want you on board!

Key Roles & Responsibilities

• Assist customers by receiving and processing requests based on program specifications via phone and/or ticketing systems.
• Interact with customers to provide information and technical assistance regarding accounts, orders, websites, products, shipping, and more.
• Coordinate shipments and returns.
• Perform clerical duties such as writing letters, printing, filing, and folding.

This description provides a general overview of the position and is not exhaustive of all duties and responsibilities.

Qualifications

• 6 months to 1 year of experience in a customer service environment.
• Proficiency in common business applications (Microsoft Word, Excel, Outlook).
• Excellent typing skills and ability to multi-task.

Languages:

• Fluent in French and English. The candidate must have excellent English communication skills, as they will interact with clients inside and outside Quebec.

Job Details:

• Temporary, full-time, 37.5 hours per week for one year.

Why Join Engage2Excel?

• Collaborate with a dedicated team committed to excellence.
• Enjoy a competitive salary, recognition, and rewards programs.
• Benefit from health and well-being programs, including extended health care and employee assistance.
• Flexible work arrangements, including hybrid and work-from-home options.
• Ongoing training and leadership development.
• Community involvement days.
• Complete a background check as part of the hiring process.

We value curious individuals who enjoy learning and growth. If this sounds like you, apply now to join our team!

Only successful candidates will be contacted. Your CV may be considered for other positions.

Engage2Excel, Inc. is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status.