Customer Support Advisor

Brandt Group of Companies; Edmonton; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Dental coverage

Employee and family insurance

Job summary

Brandt Group of Companies in Edmonton is seeking an Outside Parts & Service Representative (Material Handling) to drive growth at our Edmonton Compact Construction Equipment Location. You will prospect, build relationships, and promote parts and service solutions to customers in a busy territory.

The role emphasizes field visits, managing PM contracts, and collaborating with Branch, Parts, Service, and Sales teams to deliver outstanding support and grow revenue.

Qualifications

• Previous sales experience within the industry.
• Possess a valid Drivere2s license and have a clean Drivere2s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to build and maintain strong customer relationships.
• Journey person ticket in Parts or heavy equipment considered an asset.

Responsibilities

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Sell and maintain yearly customer PM contracts on small and large forklift fleets in the territory.
• Have knowledge on Material Handling attachments, batteries and other support products
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.

Skills

Sales experience

Relationship building

Time management

Communication

Valid driver7s license

Job description

10627 - 172 St NW
Edmonton, AB T5S1M7, CAN

• Full-Time
• Requisition #: CUSTO002296

Description

Brandt is currently seeking an Outside Parts & Service Representative Material Handling for our Edmonton Compact Construction Equipment Location.

Who We Are

Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.

For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.

Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.

That’s Powerful Value, Delivered.

What You Will Be Responsible For

• Prospect and cold call new accounts to promote products and incentives, increasing the customer base.
• Develop and cultivate relationships with prospective customers, targeting a minimum of two new prospects monthly.
• Maintain strong, ongoing communication with existing customers to resolve issues promptly and enhance loyalty through personalized service and product updates.
• Undertake an average of seven customer visits daily to maximize sales opportunities and increase parts and service revenue.
• Be able to sell and maintain yearly customer PM contracts on small and large forklift fleets in your territory.
• Have knowledge on Material Handling attachments, batteries and other support products
• Implement and execute an annual territory plan, including maintaining an up-to-date customer target list.
• Collaborate with management to develop and apply marketing strategies that expand the customer base.
• Complete daily call reports with accurate, detailed information to track customer interactions and sales progress effectively.
• Maintain and utilize customer records, documenting meetings, opportunities, quotes and relevant notes to ensure seamless sales continuity.
• Utilize call logging tools as directed.
• Maintain control of company vehicle inventory, ensuring price lists and product information are current and accessible.
• Assist parts counter personnel with quotes, orders, deliveries, returns and inventory control to support seamless operations.
• Provide competitive product and pricing information to the Parts
• Manager to maintain market competitiveness.
• Follow up on all customer complaints, communicating resolutions to the
• Branch Manager, Parts Manager, Service Manager, and Sales Manager to ensure customer satisfaction.
• Participate in all required training.
• Maintain cleanliness and perform scheduled maintenance of the Company vehicle.
• Other duties as assigned.

What We Look For

• Previous sales experience within the industry.
• Possess a valid Driver’s license and have a clean Driver’s Abstract.
• Ability to travel within assigned territory and work flexible hours.
• Ability to be positive and professional towards internal and external challenges.
• Ability to build and maintain strong customer relationships.
• Ability to work unsupervised and as part of a team.
• Strong time management skills with the ability to meet tight deadlines.
• Journey person ticket in Parts or heavy equipment considered an asset.

What We Offer

• Competitive compensation: we offer competitive wages that recognize your skills, experience, and contributions.
• Continuous Learning: through on-the-job training and educational opportunities.
• Opportunities for advancement within a growing company that values initiative and teamwork.
• Comprehensive benefits coverage: including health, dental, insurances, and more to support your and your family’s wellbeing.
• Retirement savings programs: Company matching pension and RRSP programs to help you invest in your future.

When you work for Brandt, we work for you. It’s as simple as that.