Customer Support Administrator

Jonluca Neal; Burnaby; On-site; CAD 40,000 - 60,000; Full time

Job summary

Jonluca Neal, a leading natural food distribution company, is hiring a Customer Support Administrator in Burnaby to provide comprehensive administrative and customer service support. This full-time, in-office role offers an environment that encourages growth and teamwork, catering to a variety of clients and vendors.

Benefits

People-first culture

Dynamic work environment

Opportunities for professional growth

Competitive benefit plan

Employee discounts

Supportive leadership team

Qualifications

• Minimum two years of admin or customer service experience.
• Excellent verbal and written communication skills.
• Able to work autonomously and collaborate effectively.

Responsibilities

• Provide administrative and customer service support.
• Organize and send samples to customers.
• Prepare and complete Order Entries.

Skills

Attention to detail

Customer service

Time management

Project management

Communication skills

Tools

MS Office Suite

SAP

ERP

CRM

Job description

We are hiring a Customer Support Administrator to work from our head office in Burnaby, BC Monday-Friday permanent full-time in-office position. Reporting to the Customer Service Manager, the Customer Service Administrator focuses on
providing a full scope of administrative and customer service support to our West Coast team.
members, clients, and vendors.

Job Duties & Responsibilities

Responsibilities include but are not limited to:

· Provide administrative and customer service support.

· Organize samples and send samples to customers and sales representatives.

· Assist with organizing and maintaining document filing and other company paperwork.

· Assist with Ad Hoc duties as required.

· Audit and analyze all invoices for potential errors and/or discrepancies.

· Prepare and complete Order Entries.

· Obtain client orders via fax, phone, email, and our automated system; create Pick Lists forincoming orders.

· Review and audit Pick Lists for potential inventory issues, short dates, and other errors.

· Provide excellent customer service to all internal and external members.Provide order confirmations.

· Establish and maintain strong and long-term relationships with existing accounts and prospective clients.

· All other duties as assigned by management

Job Qualifications & Requirements

• Minimum two years of admin or customer service experience.
• Strong attention to detail and effective time management and project management skills.
• Must have excellent interpersonal and customer service skills.
• Excellent verbal and written communication skills.
• Flexible and team oriented.
• Must be able to work autonomously and cross-collaboratively with other departments.
• Ability to multi-task and work in a fast-paced environment.
• Knowledge of SAP, ERP, and CRM is preferred.
• Proficiency in MS Office Suites, Excel, and PowerPoint is a must.
• Ability to lift, push, and pull a minimum of 25 kgs.

WHAT WE ARE OFFERING:

Jonluca Neal is the largest, family-owned, natural food distribution company in Canada. We service a wide variety of retail partners and represent a diverse group of vendors. We are experiencing tremendous growth, and we are looking for resourceful, experienced, and energized professionals to join our growing team. We are one of Canada’s fastest growing companies with an excellent reputation in our industry.

• 
  people-first culture
• 
  fast-paced, dynamic, growing, and challenging work environment
• 
  opportunity for professional growth and development
• 
  competitive group benefit plan and employee discount on our products
• 
  supportive, transparent, passionate, and fun leadership team

To be considered for an interview for this open position, please submit your resume with a cover letter outlining your experience, and the specific skills that you believe would be a fit in our company, along with your salary expectations at https://jonluca.bamboohr.com/careers

Jonluca Neal (the “Company”) is committed to building a team that reflects diversity and inclusivity of the community in which we work. We are an Equal Opportunity Employer, and we encourage applicants from traditionally underrepresented groups, such as women, veterans, visible minorities, Indigenous persons, persons with disabilities, and persons identifying as 2SLGBTQI+. Please advise our Human Resources Department if you require accommodation during our recruitment process or your employment. Please note: Legitimate Jonluca Neal recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail] We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

We sincerely thank all applicants who express an interest in this role; however, only those being directly considered will be contacted for an interview, no phone call or agency inquiries please.