Customer Supply Chain Analyst

Unilever Brazil; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

Unilever Canada is seeking a motivated individual to join their supply chain team in Toronto. This pivotal role requires a passion for customer satisfaction and innovative thinking to craft data-driven supply chain solutions. Candidates will work in a collaborative environment to enhance operational efficiency and drive strategic initiatives within the organization.

Qualifications

• Experience in Consumer Packaged Goods Customer Service, Logistics, or Supply Chain.
• Experience in working with retail replenishment systems.

Responsibilities

• Build trust to understand customers’ needs and provide insights.
• Manage Customer Pick Up performance and support reporting to deliver growth targets.
• Enhance efficiencies using data-driven strategies.

Skills

Communication

Interpersonal

Data Literacy

Analytical

Education

Bachelor’s Degree in Business Administration

Bachelor's in Engineering

Tools

SQL

Tableau

Power BI

Excel

Job description

ABOUT UNILEVER

With 3.4 billion people in over 190 countries using our products every day, Unilever is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us. We are driven by our purpose: to make sustainable living commonplace, and it is our belief that doing business the right way drives superior performance. At the heart of what we do is our people – we believe that when our people work with purpose, we will create a better business and a better world.

At Unilever, your career will be a unique journey, grounded in our, collaborative, and flexible working environment. Our organizational ambition centres around creating workplaces that foster equity, diversity, inclusion and belonging across all aspects of our business.We don’t believe in the ‘one size fits all’ approach and instead we will equip you with the tools you need to shape your own future.

JOB PURPOSE

At Unilever, you have the unique opportunity to bring your purpose to life through your work, contributing to a better business and a better world. If you are passionate about delighting customers and consumers, if you thrive on using your creativity to craft innovative supply chain solutions, and if you consider yourself a data enthusiast, then this role is tailor-made for you! Join us and be part of a team that values your passion, creativity, and data-driven mindset. Together, we can make a meaningful impact.

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Foster the relationship with the customer. Build trust in order to develop a strong understanding of the assigned customers’ needs, behaviours and expectations to provide relevant quantitative and qualitative insights to the business
• Demonstrate exceptional operational skills. Provide oversight to the Order to Cash process for your customers, delivering core KPIs of availability, on time, cost per tonnne. Manage day to day Customer Pick Up (CPU) performance and adherence to aligned policies. Assist in analytics for rate negotiations. Support period end reporting and activities to deliver growth targets.
• Ruthless pursuit of Efficiency (call out Cost to Serve). Spearhead customer-focused projects aimed at enhancing efficiencies. By using our Cost to Serve tool and other data inputs, evaluate opportunities in Order Patterns and Profiles, Logistics and Reverse Logistics, and supply chain claims.
• Embrace a data-driven mindset. Actively engage with technology and data to provide critical customer insights, generating win-win scenarios with focus on customer inventory management, innovation and transition execution, and forecast accuracy. Focus on automation solutions to efficiently manage large data sets.
• Be a collaborator: Work closely with CPFR (Collaborative Planning, Forecasting, and Replenishment), Planning, Logistics, Customer Business Development and other internal stakeholders to identify gaps in order execution, critical stock availability, SKU transitions, and promotional & seasonal event executions.

WHAT YOU WILL NEED TO SUCCEED

Experiences & Qualifications

• Bachelor’s Degree in Business Administration, Engineering, or related fields
• Experience in Consumer Packaged Goods Customer Service, Logistics, or Supply Chain
• Evidence of experience in developing and managing a collaborative agenda (CPFR) and experience in the Order to Cash process preferred.
• Experience in working with retail replenishment systems (GRS, JDA, SAP)
• Demonstrated strong business acumen pertaining to Supply Chain and Sales

Skills

• Superb communication skills, both oral and written, to manage multiple internal and external stakeholders.
• Strong interpersonal skills, evidenced by a positive solution oriented attitude and demonstrated ability to work collaboratively with customers and cross functional teams.
• Advanced data literacy and automation ability. Proficient in data visualization tools (such as Tableau or Power BI), advanced Excel skills, experience with SQL for database querying, familiarity with data analytics platforms (such as SAS or R), expertise in Microsoft Power Suite tools (including Power Automate, Power Apps, and Power Virtual Agents), and knowledge of cloud computing platforms (such as Azure or AWS).
• Ability to generate analytics and derive insights from large data sets, combined with operational knowledge and a strong business acumen, to easily identify inefficiencies and make recommendations for winning solutions.

Behaviours

Care Deeply: We are passionate about how customers experience our brands, the growth and development of our people, and their impact on the planet. We seek individuals who share this commitment and are driven to make a positive difference in every aspect of their work.

Focus on What Counts: In a fast-paced environment, it’s essential to prioritize what truly matters. We value team members who can identify key priorities and focus their efforts on achieving impactful results.

Stay Three Steps Ahead: We encourage bold and creative thinking. Our ideal candidate is someone who can anticipate consumer needs and external trends, staying ahead of the curve to drive innovation and success.

Deliver with Excellence: Taking personal ownership and holding each other accountable is at the core of our values. We look for individuals who are dedicated to delivering high-quality work and fostering a culture of excellence within the team.

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Unilever Canada is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics, and a conviction for which a pardon has been granted.

If you are an individual with a disability in need of assistance at any time during our recruitment process, please contact us [e-mail]. Please note: These lines are reserved for individuals with disabilities in need of assistance and are not a means of inquiry about positions or application statuses.

Unilever Canada est une organisation engagé à la diversité et à l'inclusion pour stimuler nos résultats d'affaires et créer un meilleur avenir chaque jour pour nos employés, les consommateurs globaux, les partenaires et les communautés. Nous croyons qu'un effectif diversifiée nous permet de faire correspondre nos ambitions de croissance et de stimuler l'inclusion dans l'entreprise. Tous les candidats qualifiés recevront la considération pour un emploi sans égard à la race, la couleur, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression de genre, l'âge, l'origine nationale ou ethnique, l'état matrimonial, la situation familiale, l'invalidité, les caractéristiques génétique, et une condamnation pour laquelle un pardon a été accordée.

Si vous êtes une personne handicapée qui a besoin d'aide à tout moment au cours de notre processus de recrutement, veuillez communiquer avec nous [e-mail]. Veuillez noter: ces lignes sont réservées aux personnes handicapées ayant besoin d'aide et ne sont pas un moyen d'enquêter sur les postes.