Customer Success Specialist

At Pearson, we’re committed to a world that’s always learning and to our talented team who makes it all possible. From bringing lectures vividly to life to turning textbooks into laptop lessons, we are always re-examining the way people learn best, whether it’s one child in our own backyard or an education community across the globe. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology — and each other to surpass these boundaries — we create seeds of learning that become the catalyst for the world’s innovations, personal and global, large, and small.

The Higher Education Division is currently recruiting a Customer Success Specialist – technology/courseware sales.

JOB SUMMARY:

As a Specialist, you will be responsible for growing the revenue and usage of Pearson’s industry leading digital platforms, MyLab, Mastering, or Revel. You are a highly motivated and analytically minded individual with strong customer-facing skills. You go above and beyond in servicing your customer base and understanding their challenges. You apply your knowledge of Pearson’s portfolio to inform customers of the continuous improvements in our products and how to best leverage them to engage and inspire their students.

In this role, you are an expert on Pearson’s digital platforms and know just when and where to direct professors to get the help they need while onboarding and actively using a Pearson platform. Alongside a Sales Representative partner, you will be tasked to develop strategic and proactive customer outreach campaigns, designed to monetize and grow your assigned shared revenue region.

You are comfortable with exceeding growth targets and enthusiastic about our products. You know the potential for better learning outcomes when digital tools are used to activate learning. You’re a self-motivated individual, competitive and comfortable pushing past comfort zones and being resilient. In this role, your ability to make long and lasting connections with Pearson customers will be invaluable to creating a customer experience driven by their desired outcomes.

As a member of the sales team, you will be responsible for creating strategic plans, owning the end-to-end sales process, owning active onboarding and implementation, and leveraging internal teams to ensure educators are maximizing platform capabilities that support learners in their life-long learning journey.

If you have a passion for education, a desire and demonstrated success in meeting and exceeding goals, love making connections, thrive when working in a team environment, and have a growth mindset that allows you to embrace your limitless potential, then come join a fantastic team who will be dedicated to your achievements!

QUALIFICATIONS:

Our Ideal Candidate Demonstrates/Has:

1. Previous sales experience with a track record of success within a managed sales territory
2. On-line literacy, experience and aptitude to work with new technologies
3. Post-secondary education or equivalent experience
4. Excellent communication, interpersonal, & emotional intelligence skills
5. Competitive desire to exceed goals and grow territory
6. Strong business planning and prospecting abilities
7. Able to work independently and is self-motivated
8. Willingness to travel
9. Valid driver’s license