Customer Success Specialist

Vish; San Juan de Terranova; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading company in the hair color industry, Vish, is seeking a Customer Success Specialist to manage onboarding and provide support to clients. This role offers the chance to contribute to innovative solutions while being part of a passionate team. Ideal candidates will possess strong communication, customer service, and problem-solving skills, alongside a bachelor's degree.

Qualifications

• Strong written and verbal communication skills.
• Exceptional customer service skills.
• Experience with HubSpot is an asset.

Responsibilities

• Onboard new customers including system configuration and user training.
• Manage customer support inquiries.
• Ensure onboarding timelines are met.

Skills

Communication

Problem Solving

Customer Service

Critical Thinking

Tech-savvy

Education

Bachelor's degree

Tools

HubSpot

MS Excel

Job description

Vish is hiring an Customer Success Specialist

Would you like to be part of one of Canada’s most promising start-ups? Are you driven to be successful and gain invaluable skills? Are you looking for a great team? We are currently servicing customers and growing in countries from Canada, US, UK, Australia, New Zealand, and require a Engagement Specialist to join our customer success team.

The Role

As the Customer Success Specialist, you will be responsible for onboarding new customers (including system configuration, setup, and user training) while providing customer support to salon owners and their employees as required.

Who are we?

Vish is changing and innovating the hair color industry. At the local level, Vish helps salons eliminate waste, manage their inventory, increase service revenue and provide valuable insight into their color business. At the global level, Vish will revolutionize supply chain management for the entire hair color industry.

Role Requirements

• End-to-end account management (customer onboarding, training, customer support)
• Ensure all onboarding timelines are met and are on track as well as highlight onboarding concerns as they arise
• Utilize HubSpot / CRM to track customer data
• Manage customer support inquiries
• Support the customer success team when necessary
• Other duties as required

Applicant Qualities

• Strong written and verbal communication skills
• Exceptional customer service skills
• Evidence of independence and self-starter attitude
• Tech-savvy with the ability to navigate new software effortlessly
• Bachelor's degree (or equivalent) from an accredited university
• Experience with MS Excel
• Experience with HubSpot is an asset
• Evidence of critical thinking and problem-solving skills

Why choose us?

Our team is a tight-knit group of aspiring professionals striving for success. We have an innovative and diverse team of professionals. While many of us have experience working at hair salons, some of us just have a true passion for Vish technology and the beauty industry in general.

Application Support

Please include a cover letter with your resume to let us know why you would like to join our growing team!