Customer Success Specialist

AIR; Halifax; Hybrid; CAD 41,000 - 51,000; Full time

Job summary

A healthtech company based in Halifax is looking for a Customer Success Specialist to ensure the smooth delivery of services and strengthen client relationships. The ideal candidate should be adaptable, entrepreneurial, and possess strong analytical and communication skills. Offering competitive compensation of $41,860–$50,960 CAD annually, this role supports flexibility with a hybrid work model and comprehensive health benefits.

Benefits

Competitive Compensation

Comprehensive Health Benefits

Unlimited BrainGym Access

Professional Growth from Day One

Hybrid Flexibility

Purpose-Driven Work

A Culture That Cares

Qualifications

• Experience in health care, employee wellness, or B2B SaaS is preferred.
• You are a recent graduate.

Responsibilities

• Coordinate and track the delivery of AIR’s resilience programs.
• Act as a point of contact for customers throughout their lifecycle.
• Analyze program usage data to assess impact and identify opportunities.
• Build relationships with key customer stakeholders.
• Support internal reporting by maintaining accurate records.

Skills

Adaptability

Entrepreneurial spirit

Analytical skills

Digital proficiency

Organizational skills

Communication

Collaboration

Education

Educational background in psychology, social work, research, or business

Tools

CRM platforms (HubSpot, Salesforce)

Job description

Customer Success Specialist – Full-Time, Permanent (35 hours/week, Starting September 2025)

Location: Halifax, NS (Hybrid)

Apply on LinkedIn or by email: [e-mail]

About AIR

AIR is a Halifax-based B2B healthtech company focused on transforming workplace mental health through proactive, evidence-based solutions. We partner with employers—particularly in healthcare and long-term care—to deliver resilience training that prevents unnecessary suffering and reduces organizational risk. Our offerings combine validated assessments, live coaching, and proprietary digital tools like the BrainGym to support at-risk employees in staying at work, returning to work, and performing at their best.

About the Role

In a growing startup, customer success is a high-impact, strategic role. As a Customer Success Specialist, you will ensure smooth delivery of AIR’s services, strengthen client relationships, and translate insights into actionable improvements. You will be a key voice of the customer internally, working cross-functionally to improve adoption, outcomes, and retention.

Key Responsibilities

·Coordinate and track the delivery of AIR’s resilience programs, ensuring we meet commitments on time and to a high standard.

·Act as a point of contact for customers throughout their lifecycle (onboarding, implementation, check-ins, renewals).

·Analyze program usage data, resilience score trends, and satisfaction metrics (e.g., NPS) to assess impact and identify opportunities for deeper engagement.

·Collaborate with AIR’s faculty, product, and operations teams to ensure customer feedback informs ongoing development.

·Build and nurture relationships with key customer stakeholders—especially in health care and long-term care sectors—to support solution planning and long-term success.

·Develop clear and consistent customer communications, including onboarding guides, training materials, and reports.

·Support internal reporting by maintaining accurate records in AIR’s CRM and client tracking tools.

·Help plan and execute strategies that increase program adoption, customer satisfaction, and renewals.

What We’re Looking For

You are:

·Adaptable: Comfortable working in a fast-evolving startup where priorities may shift quickly.

·Entrepreneurial: Motivated by the opportunity to help shape a growing company’s trajectory.

·Analytical: Able to interpret data to derive insights, measure impact, and make recommendations.

·Digitally Comfortable: Confident navigating digital tools (including AI), platforms, and CRMs to support internal efficiency and hybrid service delivery.

·Organized: Skilled at managing multiple projects, timelines, and communications without dropping the ball.

·Communicative: A clear, thoughtful communicator—both written and verbal—with a customer-first mindset.

·Collaborative: You thrive when working across teams and know how to build trust with internal and external stakeholders.

Nice to Have

·Experience in health care, employee wellness, or B2B SaaS

·Exposure to customer success platforms (e.g., HubSpot, Salesforce)

·Educational background in psychology, social work, research, or business

·You are a recent graduate

What We Offer

·Competitive Compensation: $41,860–$50,960/year CAD annually for a 35-hour workweek—reflecting our commitment to fair pay, balance, and meaningful work

·Comprehensive Health Benefits: We've got your back with a health plan that supports your well-being

·Unlimited BrainGym Access: For you and your family—build mental fitness anytime, anywhere

·Professional Growth from Day One: At AIR, your development is a priority. You’ll have opportunities to shape your role, lead projects, and grow with a company that’s scaling fast

·Hybrid Flexibility: Work from home or join us at our beautiful waterfront HQ in Halifax (Modspace)—a bright, modern space that fosters collaboration and focus

·Purpose-Driven Work: Make a tangible impact by helping organizations and frontline workers improve mental health outcomes and build resilience

·A Culture That Cares: We’re a small, driven team that values kindness, curiosity, and collaboration. You’ll be surrounded by people who want you to thrive

AIR is committed to building a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, identities, and abilities.

Applications will be reviewed on a rolling basis, with a start date of September 2025.

Apply on LinkedIn or by email: [e-mail]