Customer Success Specialist

Connected Vehicles; Guelph; On-site; CAD 45,000 - 50,000; Full time

Job summary

Connected Vehicles seeks an Experienced Customer Success Specialist to ensure successful onboarding and ongoing client engagement. This role involves managing pilot programs, conducting business reviews, and collaborating with internal teams to enhance customer satisfaction. Ideal candidates will possess a Bachelor's degree, proven customer success experience, and strong communication skills, contributing to a positive work environment.

Benefits

Health, dental, and vision

Paid time off

Professional development opportunities

Positive and inclusive work environment

Company pension

Company events

Life insurance

On-site parking

Store discount

Wellness program

Qualifications

• Proven experience in customer success or account management.
• Strong command of the English language.
• Ability to understand customer needs and tailor solutions.

Responsibilities

• Guide new clients through the onboarding process.
• Manage pilot programs for new clients.
• Conduct regular Business Reviews with existing clients.

Skills

Communication skills

Interpersonal skills

Problem-solving

Collaboration

Customer satisfaction focus

Education

Bachelor’s degree in Business, Marketing, or related field

Tools

CRM software

Job description

Connected Vehicles is looking for an Experienced Customer Success Specialist that carries our values, and is committed to an outstanding customer experience. Are you a dynamic self-starter that thrives in a fast-paced environment? Come join a growing company with a highly talented team and enjoy a positive and supportive environment while you reach for the stars and achieve your ultimate career goals! The job location will be 405 Laird Road, Guelph, ON.

Salary: 45k-50k plus performance-based commission

Summary:

As a Customer Success Specialist, you will be responsible for ensuring the successful onboarding of new clients, managing pilot programs, and conducting quarterly business reviews with existing customers. Your role will be pivotal in building strong, lasting relationships with our clients and ensuring their ongoing success with our products/services.

Key Responsibilities:

Customer Onboarding: Guide new clients through the onboarding process, ensuring a smooth transition, understanding of our products/services, and helping them achieve their goals.

Pilot Programs: Manage pilot programs for new clients, ensuring their needs are met, and gathering feedback to refine our offerings before full implementation.

Quarterly Business Reviews (QBRs):Conduct regular QBRs with existing clients to assess their progress, review goals, and identify opportunities for improvement. Provide strategic insights and recommendations.

Management: Build and maintain strong relationships with clients, serving as the main point of contact and understanding their needs to provide tailored solutions.

Collaboration: Work closely with sales, marketing, and product teams to ensure a cohesive customer experience and to identify opportunities for upselling and cross-selling.

Product Knowledge: Develop a deep understanding of our products/services to effectively educate clients, address queries, and promote best practices.

Training and Support: Provide training sessions, webinars, and documentation to empower clients to effectively use our products/services and maximize their benefits.

Required Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field preferred or equivalent experience.
• Proven experience in customer success, account management, or a related role.
• Excellent communication and interpersonal skills.
• Strong command of the English language
• Strong problem-solving abilities and a proactive mindset.
• Ability to understand customer needs and tailor solutions accordingly.
• Familiarity with CRM software and customer support tools.
• Ability to work collaboratively in a team environment.
• Results-oriented with a focus on customer satisfaction and retention.

Benefits:

• Competitive salary and performance-based incentives.
• Health, dental, and vision.
• Paid time off and flexible work arrangements.
• Professional development opportunities.
• Positive and inclusive work environment.

Connected Vehicles is committed to complying with the Accessibility for Ontarians with Disabilities Act and its regulations, and the Ontario Human Rights Code throughout the entire employment cycle. If you require an accommodation, please inform us in advance and we will work with you to meet those needs. At Connected Vehicles, we welcome differences. We do that because we know it is good for our employees, our products, our company and our community. Connected Vehicles is proud to be an equal opportunity workplace.

We thank all applicants for expressing their interest, however, only those qualifying for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Store discount
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application question(s):

• Are you legally entitled to work in Canada?

Experience:

• Hospitality: 2 years (preferred)
• Customer support: 2 years (required)

Work Location: In person