Customer Success Sales Rep: Retain & Upsell Fintech

Nets; Suomi; On-site; CAD 72,000 - 105,000; Full time

Benefits offered by this job

Tech equipment

International team

PayTech University training

Job summary

Nexi is seeking a Customer Success Sales Representative in Helsinki to build strong relationships with merchant customers, drive retention, and maximise value from Nexi’s payment solutions.

You will connect with existing customers by phone, upsell and renegotiate contracts, and collaborate with teams to deliver value. Fluency in Finnish and English, plus a track record in sales, are key.

Qualifications

• Proven track record of high performance in sales or customer retention.
• Experience within Telecom, Fintech, Insurance or another relevant industry.
• Fluent Finnish and business-level English language skills.
• Strong communication and problem-solving skills with a customer-first mindset.
• Ability to identify customer needs and create value-driven solutions.

Responsibilities

• Connect with our existing customers through inbound and outbound calls.
• Retain merchant customers across various industries through upselling, cross-selling and contract re-negotiations.
• Identify customer needs and delivering solutions that improve customer satisfaction.
• Contribute to and exceeding personal and team KPIs.
• Collaborate with Merchant Services teams to continuously develop our business.
• Build long-term customer relationships through excellent communication and service.
• Contribute to a positive, open and success-driven team environment.

Skills

Fluent Finnish

Business English

Communication skills

Customer-first mindset

Sales/retention experience

Job description

Nexi is seeking a Customer Success Sales Representative in Helsinki to build strong relationships with merchant customers, drive retention, and maximise value from Nexi’s payment solutions.

You will connect with existing customers by phone, upsell and renegotiate contracts, and collaborate with teams to deliver value. Fluency in Finnish and English, plus a track record in sales, are key.