Customer Success Representative

Altametrics; Windsor; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in customer success solutions is seeking a proactive Customer Success Representative to foster client relationships and ensure satisfaction with their enterprise SaaS solutions. The role involves identifying new business opportunities, conducting product demos, and collaborating with internal teams to optimize customer solutions. Strong communication skills and the ability to travel are required. This position offers a full-time contract and benefits, including life insurance and paid time off.

Benefits

Life insurance

Paid time off

Qualifications

• Legally eligible to work in Canada.
• Able to travel to the United States without restriction.
• Exceptional verbal and written communication skills in English.

Responsibilities

• Identify and pursue new business opportunities.
• Prospect new leads through various outreach methods.
• Conduct product demos in-person or remotely.

Skills

Communication skills

Customer service orientation

Detail-oriented

Ability to travel

Bilingual (English and French)

Education

College diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Overview

As a Customer Success Representative at Inspirigent Consulting Services, you will be responsible for fostering strong relationships with our clients and ensuring their success and satisfaction with our enterprise SaaS solutions.

You will serve as the primary point of contact for customers, guiding them through onboarding, troubleshooting, and continuous product adoption. The ideal candidate will be proactive, empathetic, and passionate about delivering exceptional customer service.

By understanding client needs, you will collaborate closely with internal teams to optimize solutions, drive customer retention, and maintain high satisfaction levels. This role offers a dynamic opportunity to contribute to client success while growing within a fast-paced, collaborative environment.

Key Responsibilities

• Identify and pursue new business opportunities
• Prospect new leads through outbound outreach (email, phone, LinkedIn, events)
• Conduct product demos (in-person or remote)
• Handle objections and move deals through the sales cycle
• Support marketing campaigns through follow-up and pipeline engagement
• Attend U.S.-based trade shows and in-person client meetings
• Maintain accurate CRM records and report on sales activities
• Collaborate with marketing and sales leadership to improve conversion strategies
• Meet or exceed sales targets and KPIs

Skills & Experience

• College diploma or equivalent
• Must be legally eligible to work in Canada
• Must be able to travel to the United States without restriction (valid Canadian passport or equivalent travel documentation)
• Exceptional verbal and written communication skills in English
• Willingness and ability to travel regularly (50%+)
• Detail-oriented and able to manage multiple prospects simultaneously
• Bilingual in English and French (verbal and written) is considered an asset
• Customer service-oriented mindset
• Ability to work effectively in a fast-paced, team environment
• Proficiency with Microsoft Office, internet research, and related tools

Workplace Policies & Compliance

• This position complies with all applicable Canadian labor laws and provincial employment standards
• We are an equal opportunity employer and welcome applicants from all backgrounds
• Accommodation for applicants with disabilities is available throughout the hiring process in accordance with applicable human rights legislation

Job Type: Full-time

Benefits:

• Life insurance
• Paid time off

Work Location: In person