Customer Success Representative

Embark Student Corp.; Mississauga; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading company in the education sector is seeking a Customer Service Representative until September 2025. The ideal candidate enjoys helping families achieve their children's future goals, possesses excellent communication skills, and has a background in customer service. This role includes delivering exceptional service, problem-solving, and enhancing customer experiences.

Qualifications

• One year of customer service experience required.
• Superior verbal and written communication skills.
• Well-organized and detail-oriented.

Responsibilities

• Delivers exceptional customer experience to customers and prospects.
• Identifies customer needs and provides best solutions.
• Acts as subject matter expert for RESP inquiries.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Analytical Skills

Tools

Microsoft Office 365

Job description

Application Deadline: 16 June 2025

Department: Customer Success

Location: Head Office

Compensation: $19.00 - $20.00 / hour

Description

We are looking for an outstanding verbal communicator, active listener and natural problem solver to join us until September 2025. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.

Responsibilities

· Delivers exceptional customer experience to Embark customers and prospects.
· Identifies customer needs and provides best solution or guidance in the best interests of customers.
· Be a subject matter expertise for RESP and assist customer requests for RESP related services over the phone, e-mail and online chat, including contributions, payments and general account related inquiries.
· Offer and guide customer to leverage digital and self serve options, seek out opportunities to meet with licensed specialists in other departments (e.g. refer new customers to Sales teams) and create easy & smooth experiences.
· Takes ownership of challenges as they arise, identifying gaps and opportunities to keep customers on track.
· Looks for ways to enhance or improve overall customer experience.
· Organizes customer related information to ensure accuracy, completeness, and confidentiality.
· Acts as both a team player and a leader: someone who can back up teammates and fill in for absences as needed and take the lead on important projects.
· Broader accountabilities may be assigned as needed.
· Supports customers who contact us through our centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time). Work schedule may differ from week to week in terms of days worked, hours, and shifts.


Skills, Knowledge and Expertise

· One year of experience providing excellent customer service and/or working in a customer support department
· Superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone.
· Well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems.
· Excellent organizational and time management skills and thrive on multi-tasking in a fast-paced environment.
· Strong analytical and problem-solving skills
· Proficient with Microsoft Office 365
· Being flexible to meet the needs of the Customer Success Centre.