Customer Success Operations Evaluator

Mercor; Toronto; Remote; CAD 34,000 - 55,000; Part time

Benefits offered by this job

Remote work

Job summary

Mercor is seeking expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs on structured rubrics.

This is a remote, hourly engagement. You will identify and document factual, presentation, and formatting issues, and provide clear, structured feedback to help improve AI-generated content.

Qualifications

• 5+ years of relevant professional experience in Customer success / support operations.
• Native or professional fluency in English.
• Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Responsibilities

• Evaluate AI-generated artifacts against domain-specific quality rubrics.
• Identify factual, aesthetic, and presentation errors.
• Provide clear, structured written feedback.

Skills

Customer success

Office suite

Presentation tools

Education

Master's degree

Tools

Google Slides

PowerPoint

Google Sheets

Job description

About the role

We are hiring expert Evaluators in Customer success / support operations to review and assess AI-generated work products (documents, spreadsheets, and slide decks) for accuracy, rigor, and domain quality. You will apply deep subject-matter expertise to grade outputs.

This is a remote, hourly engagement.

Requirements (must have)

1. 5+ years of relevant professional experience in Customer success / support operations.

2. Native or professional fluency in English.

3. Highly proficient in Microsoft Office and Google Workspace, especially Slides (Google Slides / PowerPoint).

Preferred (nice to have)

• Advanced degree (Master's or higher) from a reputable institution.

What you'll do

• Evaluate AI-generated artifacts against domain-specific quality rubrics.

• Identify factual, aesthetic, and presentation errors.

• Provide clear, structured written feedback.