Customer Success Manager - Strategic Accounts

Mentimeter; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading company is seeking a Customer Success Manager for Strategic Accounts in Toronto. The role involves integrating solutions into customer workflows, driving adoption, and collaborating with various teams to enhance customer experience. This position emphasizes a non-commission salary model and offers a diverse, inclusive workplace with opportunities for personal and professional growth.

Benefits

Pension Contributions

Professional Growth Opportunities

Leadership Programs

Qualifications

• 3-5 years experience as a Customer Success Manager or in account management within SaaS.
• Deep understanding of customer and market dynamics.

Responsibilities

• Manage 20-30 accounts, ensuring retention and growth.
• Collaborate with sales, product, and business development to improve offerings.

Skills

Presentation

Stakeholder Management

Leadership

Data-Driven Mindset

Tools

CRM

Google Analytics

Salesforce

Job description

Customer Success Manager - Strategic Accounts

Join to apply for the Customer Success Manager - Strategic Accounts role at Mentimeter.

Mentimeter is an engagement tool with a clear goal: to turn presentations into conversations. Through real-time interactivity and visualizations, we encourage participation, engagement, and productivity, transforming passive meetings, classrooms, and trainings into valuable moments.

We believe that success is achieved through collaboration and curiosity. With you at Mentimeter, you'll contribute to our goal of helping over 1 billion people listen, learn, and work better together.

As a Customer Success Manager for our Strategic Accounts, you will help integrate Mentimeter into our customers' daily workflows by driving adoption and usage of our Enterprise solution. You will collaborate closely with Relationship Managers to ensure customer success.

You will work with various parts of Mentimeter (Product, Marketing, Sales) to deliver an exceptional customer experience, serving as a project manager for onboarding, adoption, and training of new and existing Enterprise customers.

Our approach is inspired by Predictable Revenue, referencing companies like Dropbox and Slack, with Mentimeter experiencing rapid organic growth and global popularity.

We seek a motivated individual eager to develop Mentimeter into a world leader, playing a key role in our growth.

Responsibilities for the Role

• Understand customer needs deeply to tailor onboarding, reporting, and training solutions.
• Manage 20-30 accounts, ensuring retention and growth.
• Develop onboarding, rollout, and training strategies by engaging with C-level stakeholders and key influencers.
• Act as an expert on Mentimeter to advise customers effectively.
• Drive Net Revenue Retention by delivering ongoing value and enabling expansion opportunities.
• Collaborate with sales, product, and business development to improve our offerings and serve as the voice of the customer.
• Share knowledge internally and support the sales team in high-level discussions.
• Develop customer success strategies and best practices.
• Work across different customer segments with strategic potential.

Responsibilities Not Included in the Role

• Closing new contracts (handled by Account Executives).
• Commercial responsibility for existing customers (handled by Relationship Managers).
• Day-to-day support (minimal support, managed by support specialists).

Resources to Support You

• Lead generation from marketing and product teams.
• Support from marketing, sales, and sales operations teams.
• Access to CRM and data tools (Intercom, Mixpanel, Google Analytics, Salesforce).

Must-Haves for the Role

• 3-5 years experience as a Customer Success Manager or in account management within SaaS.
• Strong presentation and stakeholder management skills.
• Ability to prioritize and coordinate resources effectively.
• Data-driven mindset and excellent data knowledge.
• Deep understanding of customer and market dynamics.
• Knowledge of Mentimeter’s applications across organizations.
• Leadership skills.
• A strategic outlook that balances short-term and long-term goals.

This position is onsite at our downtown Toronto office, with a hybrid model requiring 3 days in the office weekly.

Compensation Model

We emphasize collaboration and teamwork, offering a non-commission salary model appreciated by our team. Details on benefits and perks are available on our website.

What Mentimeter Offers

A diverse, inclusive environment with opportunities for professional growth, leadership programs, and education. Join a rapidly growing company with a beloved product used by over 300 million people, supporting a healthy work-life balance. Competitive compensation and benefits, including pension contributions, are provided.

Our Culture

We believe in giving everyone a voice and fostering a safe, inclusive, and fun workplace. We encourage applicants from diverse backgrounds, including people of color, LGBTQ+, women, people with disabilities, and formerly incarcerated individuals. A college degree is not strictly required.

Learn more about our culture on our Culture page and review our Privacy Policy for more information.