Customer Success Manager Remote AI-Assisted

Journey-to freedom; Toronto; Remote; CAD 100,000 - 125,000; Full time

Job summary

A consulting firm is seeking a Customer Success Manager in Toronto to guide clients through personal transformations. Responsibilities include onboarding, client monitoring, and utilizing AI tools to enhance engagement. Requires a bachelor's degree and 5 years of experience. Offers competitive compensation, remote flexibility, and growth opportunities.

Benefits

Competitive Compensation

Remote-First Freedom

Flexible Schedule

Growth & Impact

Qualifications

• 5 years of experience as a Customer Service Manager or Customer Relationship Manager.
• A self-starter mindset with strong time management and organizational skills.
• Complete understanding of the company's products, programs, and services.

Responsibilities

• Serve as the primary point of contact for clients, guiding them with clarity and empathy.
• Lead the onboarding process for new clients, ensuring they feel welcomed.
• Proactively monitor client progress and engagement.

Skills

Exceptional communication skills

Emotional intelligence

Proficiency in Microsoft Office

Education

Bachelor's degree in Marketing, Business Administration, or related field

Job description

At Journey to Freedom Consulting & Academy, we are seeking a passionate and empathetic Customer Success Manager to guide our clients through their personal and professional transformations. This remote role is ideal for someone experienced in client engagement who believes deeply in the power of personal and career growth. You will serve as the bridge between our heart-centered service and operational excellence, utilizing innovative tools to empower our clients to succeed within our proven online education system.

About the opportunity :

This opportunity goes beyond traditional support—it's about empowering our clients to succeed within our step-by-step online education system and transformational programs. You will serve as the primary point of contact for our program members—guiding, supporting, and celebrating their growth journey.

What You'll Do :

• Serve as the primary point of contact for our clients, guiding them with clarity, empathy, and motivation throughout their journey with us.
• Lead the onboarding process for new clients, ensuring they feel welcomed, supported, and set up for success from day one.
• Proactively monitor client progress and engagement, identifying key moments where support or encouragement is needed.
• Utilize AI-assisted tools to enhance client attraction, support, analyze engagement patterns, and personalize outreach at scale.
• Manage support inquiries across email and messaging platforms with professionalism, warmth, and efficiency.
• Collaborate with our coaching and operations teams to continuously improve the client experience and program delivery.
• Track and report on key success metrics, including client engagement, satisfaction, testimonials, and milestones.
• Lead with heart, communicate with intention, and embody our mission of a conscious online career path in every interaction.

What You Bring :

• Bachelor's degree in Marketing, Business Administration, or related field
• 5 years of experience as a Customer Service Manager, Customer Relationship Manager, or in the Marketing department
• Exceptional communication skills, high emotional intelligence, and a genuine passion for helping others succeed
• Proficiency in computer applications and Microsoft Office
• A self-starter mindset with strong time management and organizational skills, thriving in a remote work environment
• Complete understanding of the company's products, programs, and services
• Ability to adhere to company policies and guidelines

What We Offer :

• Competitive Compensation: A commission-based package commensurate with your experience.
• Remote-First Freedom: The flexibility to work from anywhere in the world.
• Conscious & Supportive Team: Be part of a collaborative environment that values every voice and is committed to a shared mission.
• Flexible Schedule: The autonomy to design a work schedule that fits your life.
• Growth & Impact: Ongoing opportunities for professional growth and the chance to be part of something truly transformational, not just transactional.

How to Apply :

If you're ready to combine operational excellence with meaningful, heart-centered work, we would love to hear from you.

Please send your resume and a brief cover letter highlighting your experience in customer success and explaining what specifically draws you to this opportunity at Journey to Freedom Consulting & Academy.

Equal Opportunity Employer :

We are committed to creating an inclusive environment that celebrates diverse perspectives and experiences. At Journey to Freedom, every voice matters.

Key Skills

Bidding, Business Solutions, ABAP, Business Operations, Business Sales, Corporate Marketing

Employment Type : Full Time

Experience : 5 years

Vacancy : 1