Customer Success Manager (Remote)

Employer Industry: IT Solutions and Services Provider

Why consider this job opportunity:

1. Opportunity for career advancement and growth within the organization
2. Flexibility to plan your workdays in a way that suits you best
3. High-performing culture dedicated to achieving goals and customer success
4. Award-winning workplace recognized as a Great Place to Work for 19 consecutive years
5. Competitive benefits that start on day one
6. Collaborative environment with supportive colleagues driving collective success

What to Expect (Job Responsibilities):

1. Provide insights that help customers make decisions on achieving their business or technical goals
2. Collaborate with cross-functional teams to ensure seamless delivery of services to customers
3. Orchestrate onboarding activities, conduct monthly service meetings, and execute regular business reviews
4. Monitor customer relationship health, predict challenges, and offer solutions to increase satisfaction and retention
5. Build Customer Success Plans, establish critical goals, and aid customers in achieving their objectives

What is Required (Qualifications):

1. 5+ years of relevant work experience in a customer-facing role
2. Familiarity with Infrastructure-as-a-Service (IaaS) offerings and recurring revenue business models
3. Experience managing and supporting customers in a technology-driven, managed services environment
4. Proven ability to identify opportunities for growth and expansion within an existing customer base
5. Strong ability to engage in value-based conversations with C-level stakeholders

How to Stand Out (Preferred Qualifications):

1. Experience with SLO, SLA, and KPI deliverables
2. Working knowledge of service delivery concepts, processes, and procedures
3. English and French speaking preferred