Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

Jobgether; Canada; Remote; CAD 60,000 - 100,000; Full time

Job summary

An innovative firm is seeking a Customer Success Manager to drive success for mid-market clients on a leading e-commerce platform. This remote role involves building strong client relationships, optimizing customer experiences, and utilizing data-driven insights to identify growth opportunities. You will collaborate with cross-functional teams, provide technical guidance, and support process optimization within the customer success team. With a focus on customer satisfaction and retention, this position offers a competitive salary, comprehensive health benefits, and a dynamic work environment that promotes professional development and work-life balance.

Benefits

Competitive base salary with annual bonus

Comprehensive health coverage

Continuous professional development

Remote work flexibility

Diverse and inclusive work culture

Qualifications

• 5+ years of experience in Customer Success, focusing on mid-market accounts.
• In-depth knowledge of Shopify and its integration with ERPs and WMS platforms.

Responsibilities

• Drive client success from onboarding through renewal and expansion.
• Use data insights to track account health and identify growth opportunities.

Skills

Customer Success Management

Shopify

Data Analytics

Project Management

Client Communication

Education

BA/BS degree or equivalent experience

Tools

Looker

Google Data Studio

Tableau

Job description

Customer Success Manager, Mid-Market (Shopify) - (Remote - North America)

Jobgether offers all remote jobs globally. We match you to roles where you're most likely to succeed and provide feedback on every application to help you learn. Say goodbye to guesswork, application black holes, or recruiter ghosting in your job search.

We are seeking a Customer Success Manager, Mid-Market (Shopify), for one of our clients, to work remotely from North America.

In this role, you will be responsible for driving the success of mid-market clients on the Shopify platform, building strong relationships to ensure high retention rates and customer satisfaction. You will guide clients through Narvar's products, ensuring they maximize platform value and optimize customer experiences. Using data-driven insights, you will proactively identify growth opportunities, mitigate risks, and collaborate with cross-functional teams to support client success. Additionally, you will play a key role in scaling the customer success team through process optimization and automation.

Accountabilities:

• Own the success and health of clients from onboarding through renewal and expansion
• Proactively engage with clients to demonstrate the value of Narvar's solutions, driving adoption and retention
• Use data insights to track account health, forecast risk, and identify opportunities for expansion and advocacy
• Provide technical guidance and support, addressing product feature questions and operational challenges
• Collaborate with product, engineering, and sales teams to gather feedback and ensure client needs are met
• Support process optimization and automation within the customer success team to scale operations efficiently

Requirements:

• At least 5 years of experience in Customer Success, with a focus on mid-market accounts
• In-depth knowledge of Shopify, including its integration with other ERPs and WMS platforms
• Strong understanding of retail, e-commerce, and logistics industries
• Excellent multitasking and project management skills with high attention to detail
• Strong client-facing communication skills with the ability to influence cross-functional teams
• Experience with data analytics and reporting tools like Looker, Google Data Studio, or Tableau
• BA/BS degree or equivalent experience

Benefits:

• Competitive base salary with annual bonus and equity opportunities
• Comprehensive health coverage including medical, dental, and vision
• Access to a dynamic work environment with continuous professional development
• Remote work flexibility to maintain work-life balance
• Diverse and inclusive work culture with equal-opportunity hiring practices