Customer Success Manager II

Meltwater; Toronto; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Customer Success Manager, der Kundenbeziehungen aufbaut und fördert. In dieser spannenden Rolle werden Sie Kunden dabei unterstützen, den vollen Nutzen aus den Lösungen zu ziehen, und sicherstellen, dass ihre Bedürfnisse erfüllt werden. Sie arbeiten eng mit internen Teams zusammen, um strategische Unterstützung zu bieten und das Wachstum der Kundenkonten voranzutreiben. Das Unternehmen bietet eine dynamische hybride Arbeitsumgebung und fördert die persönliche und berufliche Entwicklung. Wenn Sie leidenschaftlich daran interessiert sind, Kunden zum Erfolg zu verhelfen, ist dies die perfekte Gelegenheit für Sie.

Benefits

Flexible bezahlte Freizeit

Medizinische, zahnärztliche und augenärztliche Optionen

Kostenloses CalmApp-Abonnement

Energiegeladene hybride Arbeitsumgebung

Möglichkeiten zur beruflichen Entwicklung

Qualifications

• Mindestens 3 Jahre Erfahrung im Kundenmanagement oder verwandten Bereichen.
• Ausgezeichnete Kommunikationsfähigkeiten in Englisch.

Responsibilities

• Zusammenarbeit mit internen Stakeholdern zur effektiven Ausrichtung der Kundenbedürfnisse.
• Durchführung von Schulungen für neue Kunden zur nahtlosen Integration.

Skills

Kundenbeziehungsmanagement

Kommunikation

Teamarbeit

Proaktive Problemlösung

Produktadoption

Education

Bachelorabschluss

Job description

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Description

Begin your career as a Customer Success Manager at Meltwater, where each day is dedicated to ensuring the continued success and satisfaction of our valued customers. We're searching for driven individuals to join our team and play a pivotal role in delivering exceptional experiences. As a Customer Success Manager, your focus will be on driving impactful outcomes through product adoption, implementing risk mitigation strategies, and conducting user training.

At Meltwater, we offer more than just a job—it's a pathway to personal and professional growth. Immerse yourself in an environment that cultivates your talents, fosters mentorship, and advocates for inclusive leadership principles. Engage with seasoned account managers and resilient leaders who are committed to supporting your journey of development.

What You'll Do

• Collaborate with internal stakeholders, including Renewal Managers and Account Managers, to align customer needs effectively.
• Provide strategic guidance and support to ensure comprehensive adoption of Meltwater solutions, maximizing value for customers.
• Empower clients with tools and resources to cultivate strong advocacy, enhancing billing relationships.
• Foster a deep understanding of customers' organizational context and objectives through close collaboration, tailoring solutions to their unique needs.
• Seamlessly partner with the Account Manager team to identify upselling and cross-selling opportunities, driving overall customer account growth.
• Proactively engage with accounts ahead of renewal dates to support renewals, mitigate risks, and address 'at-risk' accounts.
• Take ownership of customer account gross retention, prioritizing high levels of satisfaction and loyalty.
• Drive client engagement and product adoption to ensure ongoing value delivery.
• Conduct thorough onboarding and training sessions for new customers, facilitating seamless integration with Meltwater solutions.
• Gather customer feedback through executive business reviews, fostering continuous improvement and addressing evolving needs.
• Identify expansion opportunities and communicate them to Account Managers, contributing to the growth and success of customer accounts.

What You'll Bring

• A Bachelor's degree or higher is preferred for this role, demonstrating your academic background and ability to contribute effectively.
• At least 3 years of experience in customer success, account management, or a related field.
• Exceptional communication and interpersonal skills to establish and maintain strong customer relationships.
• A results-driven mindset focused on achieving customer satisfaction and success.
• Proactive in identifying and addressing customer needs and opportunities promptly.
• Collaborative spirit, adept at working with cross-functional teams to ensure seamless customer success.
• Excellent written and verbal communication skills in English.
• Willingness to work in a hybrid schedule, being in the office 3 days a week.
• The ability to legally work in the country of hire is required.

What We Offer

• Flexible paid time off for better work-life balance.
• Medical, dental, and vision options.
• Complimentary CalmApp subscription for you and your loved ones.
• Energetic hybrid work environment.
• Opportunities for professional development within an inclusive community.

Compensation Overview

• Base salary: $45,000 - $60,000 CAD per year + quarterly bonuses.
• Total compensation: $75,000 - $100,000 CAD per year.

Where You'll Work

110 Spadina Ave Suite 600

Our Story

At Meltwater, we believe in the power of the right people in the right environment to achieve great things. Our technology empowers 27,000 customers worldwide to make better decisions through data. Our culture fosters impact, learning, belonging, and celebrating successes. We are innovators who challenge ourselves to build solutions that matter, supported by a diverse team across the globe. Join us and be part of our mission to drive innovation and make a positive impact.

Equal Employment Opportunity Statement

Meltwater is committed to fostering an inclusive, respectful, and harassment-free workplace. We provide equal opportunity regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, disability, age, marital status, veteran status, or any other protected characteristic. We encourage applicants from all backgrounds to apply.