Customer Success Manager (French Bilingual)

insightsoftware; Canada; On-site; CAD 60,000 - 80,000; Full time

Job summary

A financial technology solutions firm in Canada is seeking a bilingual Customer Success Manager to build relationships with assigned customers and drive product adoption. The role emphasizes customer retention strategies and requires strong communication skills at all levels. Candidates should have relevant experience and a Bachelor's degree. This position offers flexibility to work remotely and the chance for career advancement.

Benefits

Opportunities for career advancement

Flexible work environment

Engaging and supportive workplace

Qualifications

• Strong experience as a Customer Success Manager or Customer Service Associate.
• Proven experience in driving customer retention.
• Ability to communicate effectively at all organizational levels.

Responsibilities

• Develop trusted advisor relationships with assigned customers.
• Drive product adoption and usage to retain and grow revenue.
• Craft strategies for customer retention and negotiate renewal agreements.

Skills

Fluent in French

Customer experience improvement

Effective communication

Education

Bachelor’s Degree in Business or related field

Job description

Employer Industry: Financial Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Flexibility to work remotely
- Engaging and supportive work environment focused on client success
- Chance to lead special projects that enhance Customer Success goals and processes
- Collaborative culture that emphasizes teamwork and effective communication

What to Expect (Job Responsibilities):
- Develop trusted advisor relationships with assigned customers and advocate on their behalf
- Drive product adoption and usage to retain and grow revenue
- Craft strategies for customer retention and negotiate renewal agreements
- Manage customer relationships and escalations, focusing on solving business problems
- Forecast and track key account metrics, clearly communicating progress to internal stakeholders

What is Required (Qualifications):
- Fluent in French and knowledgeable about French business culture
- Bachelor’s Degree, preferably in business or a related field
- Strong experience as a Customer Success Manager or Customer Service Associate
- Proven experience in improving customer experience and driving retention
- Ability to communicate effectively at all organizational levels, including executives

How to Stand Out (Preferred Qualifications):
- Working knowledge of accounting, reporting, and analytics solutions
- Experience in resolution and escalation management

#FinancialTechnology #CustomerSuccess #RemoteWork #CareerGrowth #BilingualOpportunities

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