Customer Success Manager - Formation, stage

Jooble; Montreal; On-site; CAD 53,000 - 65,000; Full time

Job summary

A leading data and analytics company is seeking a Customer Success Manager to drive the adoption of their software solutions in municipal infrastructure management. The role involves managing client relationships, ensuring proper onboarding, and implementing strategies to enhance client satisfaction. Candidates should have experience in software project management and relevant technical skills.

Qualifications

• 3-5 years of software project management experience.
• Experience providing platform software solutions to government operations.
• Ability to manage multiple project implementations simultaneously.

Responsibilities

• Ensure customer satisfaction and successful onboarding with the service.
• Implement strategies to improve client challenges in managing infrastructure.
• Manage projects from design to implementation including training.

Skills

Change management

Customer onboarding

Project management

Visual storytelling

Education

Bachelor’s degree in Geographic Information Systems (GIS) or related field

Tools

Salesforce

ChurnZero

ArcGIS

Job description

Customer Success Manager - Formation, stage

Customer Success Manager - Formation, stage

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previously named Streetlogix) is a premier data provider and analytics company serving smart cities’ transportation infrastructure needs. We bring together computer vision, machine learning, data science, and sensing expertise to provide diagnostics for the municipalities' transportation infrastructure. Through our powerful and intuitive street asset management software: Streetlogix, we also provide municipalities with data and management tools to do more with their teams and budget. previously named Streetlogix), our Customer Success Manager’s (CSM) plays a crucial role in promoting and driving the adoption of our product to our clients. As a CSM you ensure that our clients are properly onboarded & truly satisfied with the services that we’ve provided them. Our CSMs work closely with municipalities to implement strategies that will radically improve the challenges they face in managing their infrastructure assets. Manage the project from design to implementation and then training. Be an expert in our software and clearly articulate the strength and value it brings to our customers. you are responsible for the entire customer relationship during implementation including customer on-boarding and enablement as well as implementing business strategies to drive and help the customer realize the full potential of their Streetlogix investment. You are part of an agile, interdisciplinary team and work in close collaboration with our Product, Sales, and Marketing teams. Change management skills pertaining to the ability to obtain user buy-in and software adoption. 3-5 years of software project management experience providing platform software solutions to government operations or a related industry. ~ Software Training (remote and in-person). ~ Ability to effectively present, support visual storytelling, and upsell. ~ Ability to present the value of our software offering to customers. ~ Ability to manage multiple project implementations simultaneously. ~ Experience with Salesforce and ChurnZero are a big plus. ~ Experience with ArcGIS applications (Desktop and ArcGIS Online) is a big plus. ~ Bachelor’s degree in Geographic Information Systems (GIS), Engineering, or an equivalent experience with GIS (nice to have) com with the subject line " Customer Success Manager Application - [Your Name]". Version française ci-dessous anciennement appelé Streetlogix) est un fournisseur de données et une société d'analyse de premier plan qui répond aux besoins des villes intelligentes en matière d'infrastructure de transport. Nous réunissons la vision par ordinateur, l'apprentissage automatique, la science des données et l'expertise en matière de détection afin de fournir des diagnostics pour l'infrastructure de transport des municipalités. Grâce à notre logiciel puissant et intuitif de gestion des actifs routiers : Streetlogix, nous fournissons également aux municipalités des données et des outils de gestion pour faire plus avec leurs équipes et leur budget. anciennement Streetlogix), notre Customer Success Manager (CSM) joue un rôle crucial dans la promotion et l'adoption de notre produit auprès de nos clients. En tant que CSM, vous veillez à ce que nos clients soient correctement intégrés et vraiment satisfaits des services que nous leur avons fournis. Nos CSM travaillent en étroite collaboration avec les municipalités pour mettre en œuvre des stratégies qui amélioreront radicalement les défis auxquels elles sont confrontées dans la gestion de leurs actifs d'infrastructure. Gérer le projet de la conception à la mise en œuvre, puis à la formation. Être un expert de notre logiciel et articuler clairement la force et la valeur qu'il apporte à nos clients. Vous êtes responsable de l'ensemble de la relation client pendant l'implémentation, y compris l'intégration et l'activation des clients, ainsi que la mise en œuvre de stratégies commerciales visant à aider le client à réaliser le plein potentiel de son investissement dans Streetlogix. Vous faites partie d'une équipe agile et interdisciplinaire et travaillez en étroite collaboration avec nos équipes Produit, Ventes et Marketing. Les compétences en gestion du changement relatives à la capacité à obtenir l'adhésion des utilisateurs et l'adoption du logiciel. 3 à 5 ans d'expérience en gestion de projets logiciels dans la fourniture de solutions logicielles de plateforme aux opérations gouvernementales ou à un secteur connexe. ~ Formation aux logiciels (à distance et en personne). ~ Solides capacités d'analyse et de résolution de problèmes. ~ Capacité à gérer simultanément plusieurs projets de mise en œuvre. ~ L'expérience de Salesforce et de ChurnZero est un atout majeur. ~ Une expérience des applications ArcGIS (Desktop et ArcGIS Online) est un atout majeur. ~ com avec pour objet « Customer Success Manager Application - [Votre Nom] ».

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Software Development

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