Customer Success Manager, Fleet - Mirlin Technologies

GoRight Fleet Solutions; Mississauga; On-site; CAD 70,000 - 100,000; Full time

Job summary

A Canadian leader in the transportation maintenance industry seeks a Customer Success Manager (CSM), Fleet to leverage fleet management experience. This role requires a blend of customer engagement and data-driven insights to improve fleet performance through advanced analytics technology. Join us to make a significant impact on fleet operations through proactive consulting and problem solving.

Qualifications

• Comprehensive understanding of fleet operations.
• Strong ability to convey analytical concepts to non-technical audiences.
• Experience with problem-solving in fleet management.

Responsibilities

• Ensure effective customer training and onboarding for analytics tools.
• Act as a strategic advisor for customer fleet managers.
• Analyze fleet performance and recommend improvements.

Skills

Analytical Skills

Problem-Solving Skills

Communication Skills

Attention to Detail

Education

Minimum 5 years in fleet management

Tools

Fleet maintenance software

Telematics systems

Job description

Are you ready to transition from the fast-paced world of fleet management into a strategic, customer-centric, and impactful role? As a Customer Success Manager (CSM), Fleet with us, you’ll leverage your years of real-world fleet experience to become a trusted advisor to our fleet customers - helping them reduce costs, increase uptime, and optimize performance through the power of Mirlin, our next-generation fleet analytics platform.

This is your chance to transition from daily operations into a consultative role where your insights matter. You’ll work closely with customer fleet managers to interpret data, drive adoption of advanced tools, and lead quarterly business reviews that translate analytics into action. Your operational background - across tractors, trailers, lift gates, and more - becomes the competitive advantage that helps your customers win.

If you’re passionate about solving real-world problems and want to shape the future of fleet maintenance through intelligent technology, this is the opportunity you’ve been waiting for. Join a high-growth team, make a measurable difference, and become an invaluable asset to every fleet you support!

Customer Success Manager (CSM), Fleet

Reporting to the Vice President, Sales, Mirlin Technologies, the Customer Success Manager (CSM), Fleet, is responsible for post-sale relationships for our customers, serving as their strategic partner and trusted advisor to our customer fleet managers, using our Mirlin software fleet analytics. You ensure smooth onboarding, sustained engagement and adoption of the fleet analytics and tools, helping our customers improve their fleet performance by using our platform. You leverage your years of fleet management experience to be a support to our fleet customers in helping them achieve their objectives, using our software and tools. You’ll also work cross-functionally with other CSMs and the Mirlin product development team to make recommendations on technology improvements to meet customer needs.

This role requires expertise in commercial vehicles such as tractor, trailer, refrigeration unit, lift gate, bulk transport and related maintenance, and overall fleet maintenance and management cost reduction initiatives. In this role, the CSM will leverage their experience and expertise, using data-driven insights to design actionable insights and recommendations within the Mirlin Analytics toolsets to help fleet customers develop and implement strategies that improve vehicle uptime, utilization, safety, and regulatory compliance, all while driving down maintenance costs.

RESPONSIBILITIES : Customer Focus :

• Ensure timely and effective customer training and onboarding of the Intel analytics and tools during implementation, ensuring customers understand how to use the fleet analytics dashboards and tools.
• Serve as the primary point of contact for day-to-day account inquiries, acting as a strategic advisor to assigned customer fleet managers, being an advocate, and problem solver.
• Develop a deep understanding of customer fleet processes, KPIs, and goals.
• Drive ongoing adoption, engagement, and platform optimization across key stakeholders.
• Conduct regular QBRs and performance reviews to highlight cost saving opportunities, fleet performance, recommend enhancements, and align on future goals.

Fleet Performance Improvements :

• Develop QBR recommendations to guide customers on action plans to achieve quarterly and annual goals and objectives.
• Assist customers with fleet performance improvements.
• Track and benchmark maintenance costs to industry and peers.

Data Management and Analysis :

• Oversee to identify if any repair and maintenance data collection, storage, or management needs to be improved through our technology. Work with Product Manager for product improvements.
• Utilize advanced analytics techniques to analyze fleet performance, maintenance and operational costs.

QUALIFICATIONS :

• Technology and Data Analysis Proficiency : Understanding of fleet cost analysis, analyze root cause of maintenance and repairs, and identify improvements, learning how the technology can support customer problem solving. Familiarity with fleet maintenance software, telematics systems and other technologies.
• Fleet Management Knowledge : Comprehensive understanding (at least 5 years) of fleet operations, including truck and trailer maintenance, fuel management, regulatory compliance, fleet operating environment. Experience with fleet management software and systems.
• Problem-Solving Skills : Strong analytical skills to identify problems, assess options, and implement data-driven solutions for fleet management and maintenance issues. Ability to think critically and creatively to make recommendations to customer fleet managers to solve operational challenges.
• Communication Skills : Strong verbal and written communication skills to convey analytical concepts and findings to non-technical customers. Ability to create clear, concise, and impactful presentations, with assistance from in-house Marketing function.
• Attention to Detail : Attention to detail to ensure accuracy and reliability of data analysis and QBR recommendations. Ability to spot discrepancies and issues in fleet and maintenance performance and recommend corrective actions promptly, and in QBRs.

About the Company :

Mirlin Technologies and GoRight Fleet Solutions are innovators in the transportation maintenance industry. We are a Canadian company, and privately owned. For over a decade, we have provided our customers with exceptional and innovative fleet maintenance solutions that lower their overall cost of ownership and maximize vehicle uptime. We achieve this with the help of our highly skilled employees, along with our state-of-the-art systems that empower our customers with customized reports and analytics so they can make informed decisions, which lower their fleet life cycle costs.