Customer Success Manager (Enterprise Focus)

PostGrid; Ontario; On-site; CAD 70,000 - 100,000; Full time

Job summary

PostGrid is seeking a Customer Success Manager focused on enterprise accounts to enhance the customer journey and drive product adoption. You will serve as a strategic advisor, collaborating across teams to ensure high-quality service and build strong partnerships with large organizations. Join a company that values diversity and nurtures talent in a supportive environment.

Benefits

Continuous learning and career growth

Supportive team culture

Flexible work arrangements

Recognition for contributions

Qualifications

• Proven experience as a Customer Success Manager in SaaS.
• Excellent communication and stakeholder management skills.
• Skilled in handling multiple enterprise accounts in fast-paced environments.

Responsibilities

• Serve as a strategic advisor for Enterprise-level customers.
• Build and maintain relationships with senior stakeholders.
• Identify risks and opportunities within client portfolios.

Skills

Customer-first mindset

Communication

Stakeholder management

Simplifying complex concepts

Multi-account management

Education

Experience in SaaS

Job description

Customer Success Manager (Enterprise Focus)

Customer Success Manager (Enterprise Focus)

PostGrid bridges the digital and physical worlds with an API-first platform designed to make offline communication as seamless as digital. Our powerful APIs for Print & Mail and Address Verification enable businesses to deliver personalized direct mail at scale, enhance address accuracy, and eliminate costly delivery failures. By automating every step—from concept to delivery—PostGrid saves time, reduces manual effort, and helps businesses build stronger customer connections. Join us in transforming offline communications.

Are you an experienced Customer Success Manager in the tech industry who enjoys partnering with enterprise clients? Do you excel at breaking down complex issues and transforming challenges into opportunities for meaningful impact? If you’re seeking a role that recognizes your strategic thinking, leadership, and commitment to delivering outstanding experiences for enterprise customers—this could be the perfect fit for you!

We are seeking an exceptional Customer Success Manager to work closely with our Enterprise clients. This exciting role gives you the platform to influence product development, build deep customer partnerships, and elevate the customer journey at scale.

Role Highlights:

As a Customer Success Manager focused on Enterprise accounts, you’ll play a critical role in ensuring the long-term success and satisfaction of our most strategic clients. Acting as a bridge between our client's sales, support, and engineering teams, you’ll translate complex technical challenges into actionable, high-value solutions tailored to enterprise needs.

Key Duties:

• Serve as a strategic advisor to Enterprise-level customers, guiding them through product adoption and long-term success.
• Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations.
• Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts.
• Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios.
• Maintain thorough and organized client records to support high standards of service across large, multi-department clients.
• Identify and execute upsell and cross-sell opportunities that align with enterprise customer goals and business outcomes.

Your Profile:

• Proven experience as a Customer Success Manager in the SaaS space, preferably with a strong track record managing Enterprise-level clients.
• Excellent communication and stakeholder management skills, with the ability to engage and influence at all levels.
• Skilled in simplifying complex technical concepts for diverse audiences across large organizations.
• Ability to manage multiple enterprise accounts in a fast-paced, dynamic environment.
• A customer-first mindset, with a deep passion for driving success at scale.

Why Join Us:

You'll be part of a forward-thinking company that values diversity, nurtures talent, and prioritizes work-life balance. Here, you can expect:

• A nurturing environment that encourages continuous learning and career growth.
• A diverse and supportive team that values collaboration and open communication.
• Flexibility in work arrangements to help you maintain a healthy work-life harmony.
• Recognition and reward for your contributions and achievements.

We believe that diversity is key to building high-performing teams, and creating an inclusive work environment is our priority. We are an equal opportunity employer and we welcome people of diverse backgrounds, perspectives, and skills. We will work with applicants to provide accommodations at any stage of the hiring process

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Software Development

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