Customer Success Manager (East Coast)

PlanetTogether ™ - Advanced Planning and Scheduling; Ottawa; Remote; CAD 60,000 - 100,000; Full time

Job summary

Join a dynamic and innovative company that is reshaping the supply chain landscape! As a Customer Success Manager, you will play a pivotal role in enhancing customer experiences and driving account growth. Collaborate with cross-functional teams to ensure customer satisfaction and success, while managing multiple priorities with ease. This position offers the chance to work remotely and be part of a passionate team dedicated to making a difference in manufacturing. If you are a proactive problem solver with a strong background in customer success, this opportunity is perfect for you!

Benefits

Quarterly Performance Bonus

401(k) with 7.5% employer match

Paid gym membership

Continuing Education reimbursement

Health, dental, and vision insurance

Birthday time off

Paid vacation and sick time off

12 company-paid holidays

Qualifications

• 2+ years experience in supply chain or production planning.
• Excellent communicator with a knack for persuasion.

Responsibilities

• Oversee growth and expansion of existing accounts.
• Deliver weekly reports to executive leadership.
• Support pre-sales, sales, and training activities.

Skills

Customer Relationship Management

Product Demonstrations

Sales Skills

Communication Skills

Problem Solving

Education

Bachelor's Degree

Job description

About PlanetTogether

We are an established supply chain technology company with the spirit of a startup. At PlanetTogether, everyone shares in our growth!

PlanetTogether provides advanced planning and scheduling software (APS) and thoughtware for multi-plant manufacturers. PlanetTogether APS integrates with any master data source, including SAP, Microsoft, and other supply chain systems. We believe that manufacturing is a force for social and economic change. It lifts people out of poverty and improves lives. This is why helping manufacturers have a greater impact, serve their customers better and be more successful drives us to push harder every day.

About The Opportunity

We're looking for an experienced customer success professional to join our team and work Eastern Time Zone hours. The Customer Success Manager (“CSM”) oversees all business communications with customers utilizing PlanetTogether products and services, and works directly with all customers to increase user adoption, contract renewals, and overall value of every account. Other responsibilities include but are not limited to:

• Overseeing growth and expansion of all existing accounts (up-sales, cross-sales renewals, etc).
• Becoming comfortable with demoing all PlanetTogether products at a basic level.
• Supporting any pre-sales, sales, and training activities for existing customers (e.g. conducting product demonstrations, leading initial sales calls, etc).
• Enforcing and meeting all account KPIs and quotas.
• Serving as PlanetTogether’s first point of contact for any account escalations.
• Work alongside cross-functional teams to track and improve customer health scores.
• Creating and managing all customer-facing templates, documentation, etc.
• Delivering weekly reports to PlanetTogether’s Executive Leadership Team.
  
  

The ideal candidate is an ambitious, seasoned professional, who relishes the opportunity to expand accounts for an established and growing software company. To succeed, the CSM must be comfortable with handing multiple requests and competing priorities with grace and a sense of urgency.

This position reports into and works closely with PlanetTogether's Sr. Manager of Customer Success. In general, we're looking for team members whose equilibrium is juggling multiple projects and priorities. Strong candidates will possess an innate ability to set the standard and strive for excellence every minute of the day. To succeed at PlanetTogether, candidates should be incredible critical thinkers, relentless problem solvers, and positive people.

Requirements

• Bachelor's degree or higher.
• 2+ years of experience in the supply chain or production planning space.
• 2+ years of experience managing strategic relationships and accounts.
• Ability and motivation to perform complex product demonstrations.
• Excellent communicator with a knack for persuasion and driving sales through relationship building
• Native-level fluency in English (reading, writing, speaking) and comfortable speaking with colleagues, partners, and clients across all mediums.
• Conversational skills in Spanish, Chinese (Mandarin), Japanese, French (France), or German a major plus
  
  

Compensation Package

• Competitive Base Salary
• Quarterly Performance Bonus
• 401(k) with an attractive 7.5% employer match
• Paid gym membership (including virtual classes)
• Continuing Education reimbursement
• Health, dental, and vision insurance
• Optional Medical and Dependent Care FSA
• Birthday time off annually
• Paid vacation and sick time off
• 12 company-paid holidays
• Permanent, full-time remote work
  
  

PlanetTogether is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.