Customer Success Manager, Data Foundations

QuadReal Property Group; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

A leading real estate firm in Toronto is looking for a Customer Success Manager for its Data Foundations team. This role focuses on promoting the adoption of the Enterprise Data Platform and ensuring that data is utilized effectively across various business functions. Ideal candidates have over 5 years in Customer Success or Data Consulting with proficiency in Microsoft tools and data governance principles. A strategic mindset and strong communication skills are essential.

Qualifications

• 5-7+ years in Customer Success, Product Enablement, or Data Consulting.
• Strong understanding of data governance principles.
• Experience with tools to monitor adoption and success.

Responsibilities

• Champion adoption of governed data assets across teams.
• Own EDP success metrics to demonstrate platform impact.
• Lead onboarding programs and capability-building initiatives.

Skills

Customer Success

Data Consulting

Product Enablement

Strong Communication Skills

Stakeholder Management

Tools

Microsoft Fabric

Microsoft Purview

Power BI

Azure

Job description

Overview

Customer Success Manager, Data Foundations is a key member of the Data Foundations team within the Enterprise Data & Analytics (ED&A) function. This is a strategic and outcomes-focused role responsible for ensuring business teams adopt, trust, and generate value from QuadReal’s Enterprise Data Platform (EDP), Microsoft Purview, and governed data products.

Responsibilities

• Champion adoption of governed data assets and Enterprise Data Platform across IT, Asset Management, Development, Finance, Risk, and Operations.
• Own EDP success metrics (e.g., MAU, TTV, sentiment score, certified dataset usage) to track and demonstrate platform impact.
• Tailor success plans based on stakeholder maturity—supporting both high-touch and scalable tech-touch models.
• Lead EDP onboarding and capability-building programs (playbooks, office hours, success clinics).
• Foster a proactive feedback loop: gathering, analyzing, and routing insights into governance and platform roadmaps.
• Collaborate with Data Governance, Data Platform, Data Solutions, and Advanced Analytics & Data Science teams to drive alignment, reduce friction, and scale enablement.
• Track customer health and adoption signals to proactively mitigate disengagement and surface success stories.
• Serve as the voice of the business, translating user needs into platform capabilities.
• Promote awareness through stakeholder updates, impact stories, and regular communications.

Strategic Identity of This Role

• Navigator: Guides users through onboarding, growth, and maturity stages
• Value Architect: Connects features to real-world value through success planning
• Enabler: Builds toolkits, trainings, and frameworks that accelerate adoption
• Integrator: fills gaps, and aligns platform, governance, and business needs
• Storyteller: surfaces user wins, shares success stories, and creates feedback loops
• Trust Builder: Advocates for quality, access, and clarity across the data landscape

Qualifications

• 5–7+ years in Customer Success, Product Enablement, Business Relationship Management, or Data Consulting.
• Proficient in enterprise data tools: Microsoft Fabric, Microsoft Purview, Power BI, Azure.
• Strong understanding of data governance principles (metadata, glossary, lineage, stewardship, ownership models, self-service enablement).
• Strong communication and facilitation skills—able to simplify complex topics for diverse audiences.
• Proven success delivering stakeholder onboarding, success plans, and engagement campaigns.
• Experience driving business value through adoption and usage insights.
• Experience with leading customer success for a data platform is considered strong asset.
• Familiarity with tools or processes to monitor adoption, success, and feedback (e.g., Gainsight, surveys, internal CS tooling).
• Domain experience in real estate, asset management, or finance is considered strong asset.

What You’ll Bring

• A strategic mindset with a service-oriented approach.
• Curiosity and care in how you listen, guide, and advocate for teams.
• A passion for turning data into outcomes—through engagement, education, and enablement.
• An ability to drive clarity from complexity, and influence without authority.
• A commitment to building trust in both people and platforms.

Why This Role Matters

The success of our enterprise data platform is not purely technical—it’s cultural. The Customer Success Manager ensures that governed, high-quality data is understood, valued, and used, driving measurable outcomes, stronger governance, and a data-fluent organization.