Customer Success Manager, Canadian Civil Government

Customer Success Manager, Canadian Civil Government

Welcome to Planet. We believe in using space to help life on Earth.

Planet designs, builds, and operates the largest constellation of imaging satellites in history. This constellation delivers an unprecedented dataset of empirical information via a revolutionary cloud-based platform to authoritative figures in commercial, environmental, and humanitarian sectors. We are both a space company and data company all rolled into one.

Customers and users across the globe use Planet's data to develop new technologies, drive revenue, power research, and solve our world’s toughest obstacles.

As we control every component of hardware design, manufacturing, data processing, and software engineering, our office is a truly inspiring mix of experts from a variety of domains.

We have a people-centric approach toward culture and community and we strive to iterate in a way that puts our team members first and prepares our company for growth. Join Planet and be a part of our mission to change the way people see the world.

Planet is a global company with employees working remotely worldwide and joining us from offices in San Francisco, Washington DC, Germany, Austria, Slovenia, and The Netherlands.

About the Role:

As a Customer Success Manager for Canadian Civil Government, you will be responsible for managing and expanding relationships with federal, provincial, and municipal agencies across Canada. You will help customers maximize the value of Planet’s imagery and geospatial solutions, ensuring that they can effectively integrate Planet data into their workflows for applications such as environmental monitoring, emergency response, and land management.

The ideal candidate will have experience working with Canadian government agencies and a strong ability to navigate complex government structures, decision-making processes, and interagency relationships. The ability to identify and build connections between ministries and stakeholders will be key to driving adoption and impact across government initiatives.

This is a full-time, remote position based in Canada.

Impact You'll Own:

• Build and maintain strong relationships with government customers, ensuring they achieve their mission objectives using Planet’s products.
• Identify expansion opportunities within existing accounts and collaborate with sales teams to drive renewals and upsells.
• Work closely with customers to facilitate training, onboarding, and best practices on integrating Planet data into GIS and remote sensing workflows.
• Act as the voice of the customer internally, advocating for feature enhancements and product improvements based on feedback.
• Work closely with sales, product, and marketing teams to support customer needs, case studies, and events.
• Collaborate with internal stakeholders to share insights on the current status of key accounts and contribute to the development of strategies for future success.

What You Bring:

• 4+ years of experience in Customer Success, Account Management, or a related field, ideally serving Canadian government customers.
• Familiarity with GIS, remote sensing, and Earth observation technologies.
• Strong ability to present technical concepts to both technical and non-technical audiences.
• Ability to translate customer challenges into solutions using Planet’s data and services.
• Experience working cross-functionally with sales, product, and technical teams.
• Ability to multitask and prioritize job requirements.
• Willingness to travel.

What Makes You Stand Out:

• Understanding of Canadian government agencies, their procurement processes, and key initiatives related to climate, infrastructure, and emergency management.
• Experience with platforms like ArcGIS, QGIS, or Google Earth Engine.
• Fluency in French.

Application Deadline:

May 31, 2025 by 11:59pm PST

Benefits While Working at Planet:

These offerings are dependent on employment type and geographical location, based upon applicable law or company policy.

• Extended Health and Dental Coverage
• Health Spending Account
• RRSP with company contribution
• Paid time off including vacation, holidays and company-wide days off
• Remote-friendly work environment
• Employee Wellness Program
• Home Office Reimbursement
• Monthly Phone and Internet Reimbursement
• Tuition Reimbursement and access to LinkedIn Learning
• Quality of Life Stipend
• Equity

EEO statement:
Planet is committed to building a community where everyone belongs and we invite people from all backgrounds to apply. Planet is an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws.

Accommodations:
Planet is an inclusive community and we know that everyone has their own needs. If you have a disability or special need that requires accommodation during the hiring process, please reach out to accommodations@planet.com or contact your recruiter with your request. Your message will be confidential and we will be happy to assist you.