Customer Success Manager, Agencies

Creator; Vancouver; Hybrid; CAD 60,000 - 75,000; Full time

Job summary

A leading influencer marketing firm in Vancouver is seeking a Customer Success Manager to support agency partners. Responsibilities include developing and executing influencer marketing campaigns, offering strategic advice, and managing client relationships. Candidates should have 3+ years of relevant experience and strong organizational skills. A competitive salary and benefits package are offered along with a hybrid work model.

Benefits

Health, dental, and vision insurance

Dog-friendly office

Opportunities for growth

Vibrant team atmosphere

Qualifications

• 3+ years of experience in influencer marketing, social media, or digital marketing.
• 1+ year of client management experience.
• Strong organizational skills and ability to manage multiple priorities.
• Excellent communication and presentation skills.

Responsibilities

• Plan influencer marketing campaigns for agency clients.
• Lead strategic and technical training for new agency clients.
• Provide strategic advice on influencer marketing best practices.
• Assist agency partners with sales efforts.
• Build and maintain strong relationships with clients.
• Become proficient in using the influencer marketing platform.

Skills

Influencer marketing

Client management

Organizational skills

Communication skills

Presentation skills

Job description

Company: Creator

Title: Customer Success Manager, Agencies

Status: Full-time, Hybrid

About Creator:

Looking for your next big opportunity in social media marketing? Say hello to Creator, we connect brands of all sizes with influencers worldwide through our software platform and deliver social media campaigns that drive real results. Recently ranked #1 by G2 in their Momentum Report, our technology & services are leading the way for influencer marketing with a high growth trajectory, driven by our users' satisfaction, expanding team, and strong digital presence.

Our platform is trusted by global brands like Oakley, North American leaders including Groupon & Fanatics, as well as national retailers such as Best Buy. Top agencies like Gen3, whose clients—Fender, Sonos, and Lyft—rely on Creator to take their influencer strategies to the next level. If you are looking to shape the future of influencer marketing, we would love to meet you.

Role Overview:Creator is seeking a Customer Success Manager, focused in Agencies, to join our Strategy team, supporting the performance, social media and ad agencies that license our influencer marketing platform. In this role, you’ll work closely with our agency partners to develop and execute influencer marketing campaigns, providing strategic advice and campaign support. You'll manage the technical and strategic onboarding process, help pitch new brands, provide training and best practices, and offer ongoing support to agency clients. This position is perfect for someone with strong organizational skills, a passion for influencer marketing, and the ability to provide creative solutions that drive results.

Responsibilities:

• Account Strategy & Campaign Management: Plan influencer marketing campaigns for agency clients, ensuring goals, KPIs, and strategies align.
• Onboarding & Technical Support: Lead strategic and technical training for new agency clients, ensuring they are set up for success on our platform.
• Strategic Advice & Support: Provide strategic advice on influencer marketing best practices, campaign optimization, and ad-hoc creator recruitment for agencies.
• Sales Support: Assist agency partners with sales efforts, including pitching to new brands to help them expand their client base.
• Client Relationship Management: Build and maintain strong relationships with clients, ensuring campaigns are executed according to timelines and meet performance goals.
• Platform Proficiency: Become proficient in using our influencer marketing platform to recruit influencers, manage campaigns, and track outcomes.
• Support Ticket Management: Efficiently manage support tickets, delivering clear and helpful resolutions to address any client concerns or technical issues
• Agency Community Management — Manage a community of agencies to facilitate brainstorming, Q&As, & regular webinars to share platform updates, industry trends

Requirements:

• 3+ years of influencer marketing, social media, digital marketing, or related fields.
• 1+ year of client management experience.
• Strong organizational skills and the ability to manage multiple priorities.
• Excellent communication and presentation skills for internal and client-facing situations.
• Proven ability to suggest and implement new ideas to improve processes and outcomes.
• Ability to thrive in a fast-paced, dynamic environment.
• Agency experience strongly preferred

What we offer:

• A competitive salary and benefits package (health, dental, and vision insurance)
• A vibrant, dog friendly office in downtown Vancouver with the flexibility of remote work 2 days per week
• An inclusive environment with a team of passionate and talented individuals
• Opportunities for personal and professional growth, with access to industry events and conferences
• A supportive company culture that values collaboration, innovation, and communication
• The opportunity to participate in the scaling up of a thriving company including the professional and personal upside that comes with it

Compensation Range:

We offer a starting annual salary of $60,000-75,000 CAD

Total compensation includes salary, bonus, benefits, and other perks.