Customer Success Manager

Unleashd Technologies Ltd.; Winnipeg; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading technology company in the automotive software industry is seeking a Customer Success Manager to enhance customer relationships across Manitoba and Saskatchewan. The role allows for remote work with some travel. Ideal candidates will have a background in customer success, exceptional communication skills, and a detail-oriented approach. We offer a competitive compensation package with comprehensive benefits and growth opportunities in a dynamic and supportive work environment.

Benefits

Competitive salary

Company RRSP matching

Flexible time-off policy

Comprehensive health benefits

Tuition reimbursement opportunities

Qualifications

• Previous experience in a customer success role, particularly in SaaS.
• Demonstrated record of managing projects and timelines.
• Strong attention to detail in customer interactions.

Responsibilities

• Liaise between customers and internal teams, ensuring customer satisfaction.
• Train customers on product usage and administration.
• Communicate updates and manage customer expectations.

Skills

Customer success

Communication skills

Detail-oriented

Problem-solving

Project management

Bilingual (English and French)

Job description

Customer Success Manager

Unleashd, a leading technology company in the automotive software industry, has a rare opportunity for a Customer Success Manager to join their growing team focused on the Manitoba and Saskatchewan markets.

Highlights

• Remote work with occasional travel
• Competitive compensation, based on experience, including base plus commission and bonus opportunities
• Company RRSP matching
• Flexible time-off policy fostering work-life harmony
• Comprehensive medical and dental benefits, including mental health and wellness
• A supportive environment that celebrates your curiosity, values your skills, and wants to accelerate your growth

WE NEED

We’re looking to hire a Customer Success Manager to join our growing team based out of Manitoba or Saskatchewan.

You are incredibly detail oriented with a friendly and professional approach. You love to delight customers and are the liaison between our customers, internal teams and external partners. You enjoy working independently in a fast-paced environment and love contributing to the overall success of the team. As the first point of contact with our customers after they have launched, you’ll be integral in building an ongoing and trusting relationship with them. We want to ensure that our customers have a seamless experience with Unleashd, and that you will be there every step of the way.

YOU LOVE

• Focusing on the feedback of customers to know which changes can make a difference
• Making it your personal missions to create an exceptional ongoing experience for customers
• Finding insights and innovative ways that our products can continually solve problems and help our customers improve their business
• Effectively and consistently communicating updates and deliverables to the customer and internal teams, advising them on impacts to deadlines
• Training customers and their teams on the day-to-day use and administration of our products
• Finding opportunities to upsell new products to existing customers by continually adding value and showing them ways our products can help them more
• Getting referrals from existing customers for potential new customers and connecting them with our sales team

YOU HAVE

• Previously excelled in a customer success role with a SaaS business where you directly interacted with customers
• A demonstrated track record with project or timeline-based delivery management
• An acute attention to detail that keeps everyone aligned and everything on schedule
• Incredible communication skills with the ability to explain complex topics through both verbal and written means
• An energetic and up-beat personality with a keen desire to see everyone succeed
• An open mind and love learning from others
• The ability to speak and write in both English and French (this would be an asset, but not required)

WE OFFER

• A dynamic team of professionals dedicated to building a solid foundation for our growing business
• A flexible work environment that allows for remote work, with occasional travel requirements
• A competitive compensation package, including a base salary that’s aligned with your experience
• A comprehensive benefits package and flexible spending account to support you and your family’s health and wellness
• Company RRSP matching
• A flexible time off policy, including sick and personal days to care for your health and well-being
• Tuition reimbursement opportunities to support your professional development
• Opportunities to give back by participating in various philanthropic programs and activities
• Engaging company events and activities that promote team spirit and foster positive relationships within the organization
• A full - time permanent position, as we are seeking a long- term employment commitment
• Real growth opportunities, amidst our ongoing expansion and continuous development

ABOUT US

Unleashd Technologies is a leading technology company in the automotive software industry. With strong roots in the automotive sector, we specialize in developing cutting-edge tools for retail automotive dealerships across Canada, helping them maximize the potential of their customer portfolio.

Headquartered in vibrant British Columbia, our nimble and passionate team stretches across major local markets in Canada. We're a tight-knit group of forward-thinkers, committed to driving innovation and delivering personalized solutions to our clients.

Our flagship product, Drive AI, is revolutionizing how dealerships engage with customers. Acting as a seamless bridge between service and sales departments, Drive AI ensures soft-touch interactions and personalized offers, keeping customers engaged and valued throughout their ownership journey.

Come join us and be part of our rapid growth and game-changing impact on the automotive industry. While we’ve grown beyond our startup roots, we retain an energetic, fast-paced, and collaborative environment focused on our customers and shared success. Together, let's unleash everyone’s full potential.

This is an immediate opening due to company growth, and interviews are taking place right away.