Customer Success Manager

Unblocked; Vancouver; On-site; CAD 70,000 - 100,000; Full time

Job summary

Join a leading SaaS company as a Customer Success Manager, where you'll be pivotal in guiding customer accounts, ensuring they achieve maximum value from our platform. With a strong emphasis on communication and problem-solving, you will work closely with both technical teams and stakeholders, advocating for customer success while enjoying flexible vacation policies, equity opportunities, and a supportive team culture.

Benefits

Equity in the company for eligible candidates

Generous medical and dental benefits

Very flexible vacation policy

Choice of Apple hardware to get started

Personal growth opportunities within diverse projects

Qualifications

• 4+ years in a customer-facing role (Customer Success, Sales, or Product Management).
• Strong written and verbal communication skills.
• Ambitious, organized, driven individuals who want to advocate for customers.

Responsibilities

• Guide customer accounts from onboarding to renewals.
• Ensure customers achieve desired outcomes and value from the platform.
• Collaborate across Sales, Product, and Support.

Skills

Communication

Problem-solving

Data analysis

Collaboration

Job description

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As a Customer Success Manager at Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, making sure they achieve their desired outcomes and get maximum value from our platform.

As a Customer Success Manager at Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, making sure they achieve their desired outcomes and get maximum value from our platform.

About Unblocked

Unblocked is a high-growth, well-funded SaaS company that helps answer questions software development teams have about their applications. This allows them to spend less time in meetings and dealing with interruptions, and more time writing code.

We are a small team with a track record of building developer tools that solve real problems. We encourage participation in the entire product-development process, and you will have the opportunity to help define Unblocked and shape its roadmap, implement the solutions that deliver the experience customers love, and get first-hand feedback from the teams who use what we build.

About You

• Customer champion at heart, focused on customer goals, pain points, and workflows.
• 2–5 years managing post-sales relationships for a B2B SaaS product, ideally technical.
• Skilled communicator, capable of clearly presenting complex ideas.
• Data-driven operator comfortable with usage analytics, health scores, and NPS.
• Proactive problem-solver and project manager.
• Growth mindset, eager to learn and experiment.
• Trusted advisor to both technical teams and C-suite stakeholders.
• Collaborative teammate working across Sales, Product, and Support.

Requirements

• 4+ years in a customer-facing role (Customer Success, Sales, or Product Management).
• Ambitious, organized, driven individuals who want to advocate for customers.
• Strong written and verbal communication skills.
• Highly motivated, results-driven, and comfortable in a fast-paced environment.

Culturally, we’re looking for people who are :

• Driven to get things done : Makers, doers, creators who execute rapidly.
• Able to play well with others : Collaborative, great listeners, and communicators.
• Passionate advocates for the end-user : Tireless champions of customer interests.
• Different : Bring unique skills, elevate teams, inspire others, and continuously learn.
• Ambitious malcontents : Dissatisfied with the status quo, eager for meaningful tech impact.

What’s in it for you?

• Equity in the company for eligible candidates.
• Generous medical and dental benefits.
• Very flexible vacation policy.
• Your choice of Apple hardware to get started.
• Personal growth opportunities within diverse projects.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Technology, Information and Internet

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