Customer Success Manager

Unbounce; Vancouver; Remote; CAD 70,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to enhance customer engagement and retention. This role will involve collaborating with various teams to influence product strategies based on customer feedback. As part of a dynamic and innovative environment, you will be responsible for developing strong relationships with customers, ensuring their success with the platform, and advocating for their needs. If you are passionate about customer success and want to make a significant impact, this is the perfect opportunity for you.

Benefits

Flexible Time Off Policy

Remote First Team

Health Insurance

Employee Assistance Program (EAP)

$2000 Lifestyle Spending Account (LSA)

Quarterly Company Wide Recharge Days

Professional Development Budget

Referral Program ($1000)

Birthday Day Off

Maternity & Parental Leave Program

Qualifications

• Proven experience in customer success or account management roles.
• Strong ability to build relationships and drive customer engagement.

Responsibilities

• Develop trusted adviser relationships with Unbounce customers.
• Engage customers through frequent check-ins and business reviews.

Skills

Customer Relationship Management

Communication Skills

Problem Solving

Data Analysis

Education

Bachelor's Degree

Tools

Zoom

Email

Job description

We're a results focused, customer-obsessed company motivated by our passion for empowering digital marketers to achieve success with their campaigns. With intuitive landing page builders and a comprehensive suite of AI-powered features, our platform helps you grow smarter.

In 2024, Unbounce, a leading landing page creation and conversion optimization platform, merged with Insightly, a CRM and marketing automation platform. We're beginning to move toward a unified brand, making it an exciting time to join and help shape our product strategy. In the meantime, you'll get to know two powerful tools that simplify how marketing and sales teams collaborate.

Our team's technical expertise and creativity work together to drive our mission forward every day. We strive to be a workplace of inspired minds by fostering an environment where innovative thinking is encouraged, and where everyone is given the opportunity to grow and contribute to the achievement of their goals. We aim to continue being an innovative and inspiring company that both our customers and employees admire—and we invite our future team members to join us!

About the role:

We're looking for a Customer Success Manager to help us drive success for our Unbounce customers. You will work on engagement and retention of your portfolio while partnering with Growth, Marketing, and Product to share what you're hearing from customers, and help influence our product and processes. In this role you will be part of the Customer Success team and report directly to the Manager, Customer Success.

• Please note that our Talent Acquisition team will not reach out to you through channels like WhatsApp or text or Messenger. All communication will be through official Unbounce email domains. Please double check the correct spelling in domains of any email communication you receive representing Unbounce.
  
  

What you'll be doing:

• Developing a trusted adviser relationship with Unbounce customers using Zoom and email as the primary contact sources
• Consistently engaging customers in your book of business through frequent check ins and Business Reviews, focusing on feature adoption and overall engagement with the product
• Providing timely recommendations and educating Unbounce customers based on their business goals and utilization insights
• Helping identify "at-risk" accounts and developing re-engagement strategies
• Helping identify and drive customer expansion and renewals
• Identifying customer needs and collaborating with the Product team to ensure customer success with special emphasis on upgrades and renewals
• Collaborating cross-departmentally with other stakeholders to identify customers for internal projects, user research, case studies and more
• Advocating for our customers through customer stories; sharing trends and insights with internal stakeholders to guide product development
• Mastering Unbounce products and deeply understanding our customers' use cases
• Keeping well-informed of competitive products and solutions and what makes Unbounce unique
• Represent the Unbounce customer base in interdepartmental meetings/projects
  
  

A little about you:


What's in it for you:

Compensation range $70,000 CDN + variable

Flexibility and Time Off

• Flexible Time Off Policy - We encourage a minimum of 4 weeks per year!
• Remote First Team
• Flexible Hours
• Work From Anywhere Program
  
  

Health and Wellness

• Health Insurance
• Employee Assistance Program (EAP)
• Quarterly Company Wide Recharge Days
• End of Year Company Wide Holiday Closure
• Maternity & Parental Leave Program
• $2000 Lifestyle Spending Account (LSA)
• Weekly Virtual Yoga Classes
  
  

Growth & Future

• RRSP, 401(K), WWK Pension Personal Contributions
• Volunteer Day
• Team Building Budget
• Referral Program ($1000)
• Anniversary Milestone LSA Top Up
• Birthday Day Off
• Professional Development Budget
  
  

And more perks!

Share our values:

• Customer First
• Bias for Action
• High Velocity Decision Making
• Value Individuality
• Results Focused
  
  

We Value Individuality!

At Unbounce, we want every employee to be excited to bring their full, authentic self to work. When you bring your unique experiences, background, knowledge, perspective, and self-expression while embracing the same from others we learn from each other. We innovate and co-create an environment where team members can do the best work of their careers. We're bolder and more brilliant together.

We're dedicated to ensuring each team member feels a sense of belonging, feels safe, cared for, respected and valued for who they are, and trusts that their unique voice is heard, embraced, and meaningfully contributes to decision-making. We're committed to equitable employee experience, opportunity, pay and support for every employee regardless of gender identity or expression, race, ethnicity, family or marital status, religion, socio-economic status, veteran status, national origin, age, sexual orientation, education, disability, or any other characteristic that makes you unique.

We have no tolerance for sexism, racism, xenophobia, homophobia, transphobia, ableism, ageism, or any other forms of hateful/harmful discrimination and we're taking action against unequal pay in our community through leading the #PayUpforProgress movement.

If you require any accommodations or support during the recruitment process, please email us at [e-mail].