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A leading company in the events and CRM space is seeking a Customer Success Manager to join their team in Vancouver. This role focuses on optimizing customer engagement and driving product adoption for clients across North America and Europe. The ideal candidate has at least 3 years of experience in SaaS Customer Success and is passionate about enhancing customer experiences. Join a dynamic team that values innovation and impact.
About Audience Republic
Audience Republic is an all-in-one CRM and marketing platform built for events and venues. We work with some of the biggest names in the world—powering events featuring artists like Taylor Swift, Paul McCartney, Post Malone, Elton John, RÜFÜS DU SOL, ODESZA, and Flume.
What You’ll Do
As a CSM, you’ll manage a portfolio of customers across North America and UK/Europe driving retention, expansion, and product adoption. You’ll work with venues, festivals, concert promoters, and artists to optimize their use of Audience Republic and grow their businesses.
Your key responsibilities include:
Who You Are
We’re looking for someone who is:
How We Work
These aren’t just values—we live by them: