Customer Success Manager

Blue J; Toronto; Hybrid; CAD 65,000 - 75,000; Full time

Job summary

A leading generative AI solution provider in Toronto is seeking a Customer Success Manager. This role focuses on building customer relationships, ensuring retention and expansion, and managing account portfolios. The ideal candidate will have strong communication skills and at least 1-3 years of experience in customer success or sales. This hybrid position offers competitive compensation, stock options, and a supportive work environment.

Benefits

Flexible work arrangements

Competitive salaries and stock options

Comprehensive benefits

Supportive work environment

Qualifications

• 1-3 years in customer success or sales experience desired.
• Ability to manage accounts independently.
• Experience in rapid growth environments is a plus.

Responsibilities

• Manage a portfolio of accounts and act as a trusted advisor.
• Achieve revenue and growth targets.
• Engage proactively with clients to ensure retention.

Skills

Relationship management

Communication skills

Organizational skills

Analytical skills

Project management

Job description

Compensation : CAD $65K to $75K base, variable compensation + equity

About Blue J

Blue J is the leading solution in generative AI for tax experts. We’re a B2B SaaS company whose customers are accountants and lawyers, and our AI-tax research software is the best in the market.

We are advancing with an exciting product development roadmap to continue delighting our customers and enabling our users to generate top-quality tax research answers quickly.

Since launching our flagship Generative AI product, we have exceeded revenue targets quarter over quarter, and with our recent Series C funding, we are looking for a Customer Success Manager to help us scale and seize new opportunities in this growth phase!

A Note on Location

This is a hybrid role based in Toronto, with a preference for being on-site 3 days a week. All candidates must be eligible to work in Canada.

We value in-person collaboration for its ability to foster spontaneous whiteboard sessions, team gatherings, and socials, building a vibrant company culture where showing up in person is rewarding.

The Opportunity

We seek a proactive, customer-focused Customer Success Manager to support our growth at Blue J.

The ideal candidate enjoys building relationships with customers, supporting their success, and contributing to retention and expansion. You should be curious, collaborative, and excited to play a key role in our scaling efforts. You will work closely with our team, see the impact of your work, and be part of the Generative AI space for professional services. If this describes you, we look forward to meeting you!

What You’ll be Doing

• Managing a portfolio of accounts and acting as a trusted advisor
• Achieving revenue and growth targets
• Proactively engaging with clients and decision makers to ensure retention and expansion
• Establishing and tracking customer goals
• Collaborating with sales to identify expansion opportunities
• Becoming a product expert and addressing customer inquiries
• Training customers on Blue J platforms to ensure value delivery
• Maintaining regular communication with customers
• Identifying and mitigating churn risks

What You Offer Blue J

• 1-3 years in customer success or sales, with experience in relationship management and revenue growth a plus
• Exceptional communication skills, both written and verbal
• Ability to manage a book of business independently
• Strong organizational, analytical, and project management skills
• Experience or interest in a start-up or scale-up environment, with a growth mindset

What We Offer You

• An opportunity to be an early team member at a rapidly growing company, shaping our innovative tool and team
• Flexible work arrangements, including remote options and a Toronto office for occasional in-person days
• Competitive salaries and stock options, sharing in our success
• A supportive environment prioritizing work/life balance and comprehensive benefits
• A friendly, collaborative, mission-driven team that values diversity and inclusion

The Core Values that Define Our Culture

• Customer focus
• Team over self-interest
• Playfulness and positivity
• Openness to ideas
• Delivering on promises
• Solving tough problems

What to Expect in the Interview Process

We anticipate high application volume and appreciate your patience. Each application will be reviewed thoroughly. The process includes:

• Chat with Lavita, Talent Acquisition Manager
• Meet with Mat, VP of Customer Success, and Leah, Senior Customer Success Manager
• Present a case study to leadership
• Final discussion with our CEO

We are committed to diversity and inclusiveness. Candidates from all backgrounds are encouraged to apply. We provide accommodations for the interview process upon request.

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