Customer Success Manager

iTmethods; Toronto; Hybrid; CAD 80,000 - 110,000; Full time

Job summary

iTmethods is seeking a Customer Success Manager to guide enterprise clients across managed AI and DevOps platforms. In this hybrid role based in the Greater Toronto Area, you will drive success through client relationships and strategic interactions while collaborating with diverse teams. Join us for a rewarding career focused on client success and professional growth.

Benefits

Competitive salary and performance-based bonuses

Access to certifications and continuous learning programs

Hybrid work environment

Team hackathons and social events

Qualifications

• 3-5 years in Customer Success or Account Management.
• Proven ability to manage enterprise client relationships.
• Experience with global clients, especially in North America or Europe.

Responsibilities

• Act as the strategic advisor and primary contact for enterprise clients.
• Drive onboarding renewals and expansions to ensure client success.
• Collaborate with Sales Engineering and Partner teams to deliver value.

Skills

Communication

Presentation

Client Management

Analytical

Adaptability

Tools

Salesforce

Jira

Confluence

Excel

PowerPoint

Job description

Greater Toronto Area (Hybrid with regular in-person meetings in Toronto / Mississauga) Full-Time Mid-Level (3-7 years experience)

Are you passionate about building strong client relationships and driving success through innovative solutions

iTmethods is hiring a Customer Success Manager to guide enterprise clients across our managed AI and DevOps platform. Youll partner with global organizations to unlock value in complex cloud environments collaborating with a diverse growth-oriented team.

The Opportunity

As a Customer Success Manager youll :

• Act as the strategic advisor and primary contact for enterprise clients.
• Drive onboarding renewals and expansions to ensure client success.
• Collaborate with Sales Engineering and Partner teams to deliver value.

Work Arrangement :

This is a hybrid role based in the Greater Toronto Area combining the flexibility of remote work with regular in-person collaboration at our Toronto / Mississauga office. Youll attend team and company meetings in person approximately up to 4 times per month (e.g. monthly team syncs and quarterly all-hands meetings). Our office is conveniently located for GTA residents and we foster a collaborative environment to strengthen team connections.

Youll be measured by :

• Client retention satisfaction and platform engagement.
• Account growth and quality of strategic interactions (e.g. QBRs).

What You Bring

• 3-5 years in Customer Success or Account Management in SaaS DevOps or IT services (or equivalent experience).
• Proven ability to manage enterprise client relationships and drive business value.
• Strong communication and presentation skills with the ability to simplify technical concepts.
• Familiarity with Salesforce Jira Confluence and Excel / PowerPoint (preferred).
• Analytical adaptable and proactive with a passion for learning.
• Based in the Greater Toronto Area or willing to relocate with the ability to attend regular in-person meetings at our Toronto / Mississauga office.
• Experience with global clients especially in North America or Europe is a plus.

Why Join iTmethods

Join a collaborative team that supports Fortune 1000 clients with cutting-edge AI and DevOps solutions. Based in the Greater Toronto Area youll enjoy a hybrid work model that blends remote flexibility with in-person team and company meetings at our Toronto / Mississauga office (up to 4 times per month). Grow your career through mentorship industry-leading training and opportunities to lead high-impact projects.

We offer :

• A hybrid work environment with remote flexibility and regular in-person collaboration in Toronto / Mississauga.
• Competitive salary and performance-based bonuses.
• Access to certifications and continuous learning programs.
• Team hackathons knowledge-sharing sessions and in-person social events.

We welcome applicants from diverse backgrounds who are excited to drive client success in the GTA. If this role resonates with you we cant wait to meet you!

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1

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