Customer Success Manager

EZRA Coaching; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading coaching firm in Toronto is seeking a Customer Success Manager to focus on enterprise client relationships and deliver best-in-class service. Responsibilities include managing the delivery lifecycle, reporting, and revenue management. Candidates should have 3+ years of experience in Customer Success and strong project management skills. This hybrid role offers a supportive and flexible work environment.

Benefits

Work From Anywhere

Coaching for friends and family

Learning Budget

Charity Days

Weekly Wellbeing Hour

Qualifications

• 3+ years of Customer Success or related corporate experience.
• Experienced project manager with proven customer success experience.
• Self-starter able to operate in a high-pressure, deadline-driven environment.

Responsibilities

• Manage a portfolio of Enterprise clients for the full delivery lifecycle.
• Align monthly reporting to show progress toward objectives.
• Ensure clear revenue activation plans for clients.

Skills

Customer Success

Project Management

Critical Thinking

Communication

MS Office Suite

Job description

Overview

Customer Success Manager role at EZRA Coaching. Location: Toronto, CA - Hybrid (3 days per week in office).

What You’ll Do

The role focuses on enterprise customer success, delivering best-in-class service to EZRA’s valued customers.

• Delivery life-cycle client management: Proactively manage a portfolio of Enterprise clients for the full delivery lifecycle – from post-sale to program completion and related workstreams; be the point of contact for program and delivery questions; build strong relationships with key client stakeholders; partner with Sales to support broader account growth; coordinate with internal EZRA stakeholders to fulfill client needs; capture and relay customer feedback to internal teams.
• Reporting and insights: Collaborate with Sales and the account team to understand client needs and priorities; align monthly reporting to show progress toward objectives; coordinate reporting calls with Sales; generate coach and data insights with the Solution Lead team; track client utilization of the EZRA Reporting Portal; help build regular Business Review presentations to support account growth.
• Revenue management, systems and invoicing: Ensure clear revenue activation plans for clients with prepay balances; support revenue recognition targets; maintain data hygiene for revenue forecasting; use project management tools to ensure timely implementation; manage client data for launch; coordinate billing instructions and track spend against prepay balances.
• Other duties: The CSM may be required to perform other duties as assigned by management, outside of their normal scope of work.

About You

• 3+ years of Customer Success or related corporate experience
• Experienced project manager with proven customer success experience
• Willingness to work in a fast-paced start-up environment with ambiguity
• Critical thinking and problem-solving abilities
• Confident, accurate, clear communicator
• Self-starter able to operate in a high-pressure, deadline-driven, virtual environment
• Ability to influence others and challenge the status quo
• Proficiency in MS Office Suite
• Knowledge of marketing / sales messaging principles
• Passionate about clients and participants’ needs

Life at EZRA

• Your Own World-class coach to help you grow personally and professionally
• Coaching for friends and family because coaching is a gift worth passing on
• Work From Anywhere with two weeks a year to work wherever inspires you most
• Charity Days to support causes close to your heart
• Learning Budget to fuel your curiosity
• Weekly Wellbeing Hour just for you
• Regional benefits flex to fit your location and lifestyle
• A welcoming place to do your best work — comfortable, collaborative, and inclusive, and dog-friendly

We’re an equal opportunity employer dedicated to building a diverse team that reflects the communities in which we work, where everyone has a voice and feels able to be themselves.

We believe that diversity strengthens our culture and business. Valuing uniqueness and respecting our differences means we grow faster, become better, and achieve more.

In the spirit of transparency, credentials are verified through background checks conducted upon conditional employment, in accordance with applicable laws.