Customer Success Manager

RPS Real Property Solutions Inc.; Toronto; On-site; CAD 55,000 - 82,000; Full time

Job summary

A leading real estate solutions provider in Toronto is seeking a Customer Success Manager to enhance client relationships and ensure maximum value from their solutions. The role involves onboarding clients, monitoring account health, and working closely with sales to drive renewals. Candidates should have a university degree and at least 3 years of experience in a customer-facing role, preferably in B2B or real estate sectors. This position offers opportunities for professional growth and a comprehensive benefits package.

Benefits

Company events

Health Care and Dental care

Employee assistance program

Life insurance

RRSP match

Vision care

Wellness program

Qualifications

• 3+ years in Customer Success, Account Management, or related client-facing role.
• B2B SaaS or real estate/financial services experience a plus.

Responsibilities

• Serve as the primary point of contact for assigned accounts.
• Lead client onboarding, training, and product implementation.
• Monitor account health and identify growth opportunities.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback to enhance offerings.

Skills

Strong communication skills

Relationship-building

Problem-solving skills

Ability to manage multiple accounts

Education

University or College degree in Business Administration or Marketing

Job description

Dear Candidates,

RPS Real Property Solutions is excited to announce that we’re looking for a proactive and relationship-driven Customer Success Manager to ensure our clients get maximum value from RPS’s real estate data and valuation solutions. Own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

Overview

About the Role: Customer Success Manager will own the post-sale client relationship, from onboarding through retention and expansion, acting as the trusted advisor for our customers.

Responsibilities

• Serve as the primary point of contact for assigned accounts, ensuring high satisfaction and strong adoption of RPS solutions.
• Lead client onboarding, training, and product implementation.
• Monitor account health, proactively addressing risks and identifying growth opportunities.
• Partner with sales to drive renewals and upselling opportunities.
• Gather client feedback and work cross-functionally with product and operations to enhance offerings.

Skills / Knowledge

• Strong communication, relationship-building, and problem-solving skills.
• Ability to manage multiple accounts and priorities in a fast-paced environment.

Education / Work Experience

• University or College degree in Business Administration or Marketing
• 3+ years in Customer Success, Account Management, or related client-facing role (B2B SaaS or real estate / financial services experience a plus).

Other Information

• Department : Sales
• Reporting to : Vice President, Business Development
• Business Hours : 8:00 a.m. to 8:00 p.m., on Monday to Friday
• Artificial intelligence (AI) may be used to screen, assess, or select applicants for this position by analyzing application materials and generating recommendations to support human decision-making.
• RPS Real Property Solutions is an employment equity employer. If you should require accommodation during the interview process, please contact Human Resources at [e-mail].
• Salary: 55,000 - 82,000 per year

Benefits

• Company events
• Health Care and Dental care
• Employee assistance program
• Life insurance
• RRSP match
• Vision care
• Wellness program

RPS | Real Property Solutions Inc. is committed to attracting, hiring and promoting people based on their skills and abilities to do a job. We support equality of opportunity and culture diversity and are focused on hiring and retaining employees regardless of disability, age, ancestry, colour, race citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex and sexual orientation. Accommodation for job applicants with disabilities are available upon request during the recruitment process.

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