Customer Success Manager

Boomerang; Toronto; Hybrid; CAD 100,000 - 120,000; Full time

Job summary

Boomerang is on the lookout for a Customer Success Manager to join their Toronto team. This mid-senior role involves overseeing customer journeys, driving successful integrations, and building strong, trusting relationships with clients. The ideal candidate will have over five years of experience within customer success in the B2B SaaS or HR tech space, along with a proactive mindset to thrive in a startup environment.

Qualifications

• 5+ years of experience in Customer Success or Account Management in B2B SaaS.
• Hands-on experience with HR Systems.
• Exceptional communication skills across stakeholders.

Responsibilities

• Own the Customer Lifecycle: Lead onboarding and implementation.
• Drive customer integrations with HR tools.
• Build strategic relationships with customers.

Skills

Customer Success

Account Management

Project Management

Communication

Relationship Building

HR Systems

Solution-Oriented Mindset

SQL

Job description

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This range is provided by Boomerang. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

100,000.00 / yr - $120,000.00 / yr

• To apply, please send your resume and 2-3 sentences on why you would be a good fit for this position to [e-mail]

About Boomerang

At Boomerang, we’re on a mission to revolutionize how employers stay connected with their former colleagues. We believe relationships matter and we’re here to provide a simple, affordable, and automated solution that keeps those connections alive. We are a seed-stage company (~ $12M in venture capital from Tier 1 funds) that has assembled some of the best builders, designers, and product minds to reimagine the future of work.

We’re seeking a Customer Success Manager to join our Toronto office as one of our first fifteen hires. This is an opportunity to join us on the ground floor, working alongside seasoned founders with a track record of successful companies. As an early member of our team, you'll have the chance to make a significant impact and contribute to our collective vision.

About the Role

As our inaugural CS Manager, you’ll take ownership of the entire customer journey - from onboarding and integration to long-term success and retention. This is a high-impact role for someone who thrives on building strong relationships, navigating complex stakeholder environments, and managing technical implementations.

You’ll be responsible for driving customer outcomes, developing scalable success strategies, and serving as the key point of contact for customers throughout their lifecycle. This role combines strategic thinking with hands-on execution and offers the opportunity to shape and refine our CS function as we grow.

Core Responsibilities

• Own the Customer Lifecycle : Lead onboarding, implementation, and long-term success for a portfolio of new and existing enterprise customers.
• Drive Integrations : Guide customers through technical integrations with their existing HR tools (e.g. Lever, Workday, Dayforce), collaborating with product and engineering as needed.
• Strategic Relationship Management : Build strong, trusted relationships with customers, acting as a proactive partner to help them achieve their goals.
• Monitor Success : Track usage, health metrics, and engagement data to identify opportunities for product adoption, retention, and improvement.
• Act as Customer Advocate : Translate customer feedback into product insights, helping to shape the roadmap and improve their overall experience.
• Process Development : Help define and scale our customer success processes, playbooks, and tooling for a growing team.
• Cross-functional Collaboration : Collaborate with sales, product, and engineering to ensure customers receive a seamless, high-impact experience.

Skills & Experience

• 5+ years of experience in Customer Success or Account Management, ideally in a B2B SaaS or HR Tech startup.
• Hands-on experience working with HR Systems such as ATS & HRIS platforms.
• Strong project management skills and comfort guiding customers through both technical and strategic implementation.
• Exceptional communication & relationship-building skills across stakeholders from HR to IT.
• Proactive, solution-oriented mindset and ability to thrive in a fast-paced startup environment.
• Bonus : Experience with SQL / building out CS processes and dashboards from scratch.

Flexibility and Logistics

On average, we come into the office 2-4 times per week, but we embrace a hybrid work environment and encourage our team to work where they are most comfortable.

Location

Toronto, CA

Compensation

CAD $100,0000 - $120,000

Our Values

We believe values aren't just a top-down process but a collective effort. Our values : integrity, balance, growth, and results, guide us in decision-making and shape our behavior. We speak our truth, keep our promises, and trust each other. We embrace failure, curiosity, and continuous improvement. We ask questions without fear of judgment. We value harmony within ourselves, our team, and our community because we understand that it leads to better results. We look at outcomes over outputs and enjoy working hard (and having fun) together.

How We Work

At Boomerang, we are here to learn and become better leaders, managers, and people. You are encouraged to spend 80% of your time on core projects and 20% on innovation activities that pique your interests (including things outside of work).

• To apply, please send your resume and 2-3 sentences on why you would be a good fit for this position to [e-mail]

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Technology, Information and Internet

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