Customer Success Manager

Bizzabo; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading event management technology company is seeking a Customer Success Specialist in Toronto. You will manage customer accounts, drive satisfaction through relationship-building, and develop tailored account plans to ensure successful events. This role offers significant career growth in a dynamic, inclusive environment.

Qualifications

• 3-5 years in Customer Success or similar roles in a SaaS organization.
• Experience in managing the renewal process and contract negotiations.
• Strong communication skills with a focus on customer interaction.

Responsibilities

• Primary point of contact for customers, managing 20-40 accounts.
• Oversee renewal, upsell, and expansion efforts.
• Onboard new customers and support their events.

Skills

Customer-centric mindset

Excellent communication skills

Organization

Detail-oriented

Job description

Employer Industry: Event Management Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborative and inclusive work environment that values communication and trust
- Chance to work with world-leading brands and play a vital role in their event success
- Engage in a dynamic role that allows for relationship-building and strategic involvement
- Contribute to a culture that encourages ownership of ideas and innovation

What to Expect (Job Responsibilities):
- Act as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
- Oversee renewal, upsell, and expansion efforts, including contract negotiations and demonstrating product value
- Develop and implement customer-specific account plans to support growth and achieve quarterly targets
- Onboard new customers and support their events hosted on the employer's platform
- Collaborate with customers to create event success plans and drive adoption of best practices

What is Required (Qualifications):
- 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
- Proven experience managing the full renewal process, including negotiations and contracting
- Excellent written and verbal communication skills with a focus on customer interaction
- Highly organized and detail-oriented, capable of managing multiple priorities effectively
- Customer-centric mindset with a proactive approach to increasing customer satisfaction

How to Stand Out (Preferred Qualifications):
- Experience handling customers with various use cases in a SaaS environment
- Ability to thrive in a fast-paced, dynamic work environment
- Strong project management skills and cross-team collaboration experience
- Interest in the events industry and understanding of corporate event landscapes
- Track record of consistently meeting quarterly goals and team metrics

#EventManagement #CustomerSuccess #SaaS #CareerOpportunity #InclusiveWorkplace

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