Customer Success Manager

TITAN; Toronto; Remote; CAD 70,000 - 90,000; Full time

Job summary

A fast-growing tech startup is seeking a Customer Success Manager to manage onboarding and build strong client relationships. You will leverage your technical expertise to drive customer satisfaction and identify growth opportunities. The ideal candidate has 3+ years in similar roles, excellent communication skills, and experience with CRMs like Salesforce. Enjoy a dynamic environment with remote work flexibility and competitive compensation.

Benefits

Competitive compensation package

Flexibility of remote work

Professional growth opportunities

Qualifications

• 3+ years of experience as a Customer Success Manager in a SaaS company.
• Excellent written and verbal communication skills.
• Experience with onboarding and implementation of Salesforce or CRMs.
• Fluent in English; additional languages are a plus.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Lead discovery meetings with key users and stakeholders.
• Identify upsell and expansion opportunities aligned with customer needs.
• Conduct regular business reviews to drive customer satisfaction.

Skills

Client onboarding

Customer relationship management

Problem-solving

Communication

Sales collaboration

Education

Bachelor’s degree in Computer Science or equivalent

Job description

Join to apply for the Customer Success Manager role at TITAN

About TITAN: TITAN is a no-code, web-based platform within the Salesforce ecosystem for seamless form creation, data collection, and workflow automation. We are currently hiring Customer Success Managers to join our growing team in North America.

Role Overview: As a Customer Success Manager, you will manage client onboarding, expansions, and renewals. You will leverage technical expertise and a strategic business mindset to build strong customer relationships and identify growth opportunities. Collaborate with Sales, Product, Solutions, and Support teams to drive success.

Responsibilities:

• Serve as the primary contact for assigned customers, ensuring smooth onboarding, training, and adoption.
• Lead discovery meetings with key users and stakeholders to maximize Titan's value as a core system.
• Build relationships with stakeholders to promote engagement and long-term success.
• Identify upsell and expansion opportunities aligned with customer needs.
• Analyze customer data to proactively address risks and enhance retention strategies.
• Conduct business reviews and address issues to improve customer satisfaction.

Requirements:

• 3+ years of experience as a Customer Success or Technical Account Manager in SaaS.
• Excellent communication skills, including willingness to meet onsite and lead discussions.
• Experience with upselling/cross-selling and working with Sales.
• Hands-on experience with Salesforce or other CRM onboarding and implementation.
• Strong problem-solving skills and ability to work under pressure.
• Fluent in English; additional languages are a plus.
• Ability to work remotely across EST/PST time zones.
• Bachelor’s degree in Computer Science, Industrial Engineering, Business, or equivalent.

Why Join TITAN?

• Work with a dynamic, innovative team in a fast-growing SaaS startup.
• Collaborate with industry-leading clients and cutting-edge technologies.
• Enjoy remote work flexibility and a healthy work-life balance.
• Competitive compensation and growth opportunities.

Diversity Policy: We embrace diversity as a source of innovation and strength. Our inclusive environment values everyone's unique perspectives.

Additional Information: This job posting is active. No indications of expiration or that the position has been filled.