Customer Success Manager

Method Integration Inc.; Toronto; Hybrid; CAD 55,000 - 65,000; Full time

Job summary

A growing software company in Toronto is seeking a Customer Success Manager to enhance customer onboarding and integration of their CRM solution. The role involves utilizing technical and sales skills to drive customer success, providing tailored onboarding, and ensuring client satisfaction. This position offers a flexible hybrid work model and a compensation range of $55,000 - $65,000 annually.

Benefits

Comprehensive health benefits

Weekly lunch credit

Training and development budget

Qualifications

• Effective at assessing unique business needs.
• Strong ability to create customized onboarding plans.
• Must have entrepreneurial spirit with strong ethics.

Responsibilities

• Drive trial account conversions and present customized solutions.
• Provide live web presentations to demonstrate software leverage.
• Collaborate with sales team on plans and results.

Skills

Technical knowledge

Sales skills

Presentation skills

Problem solving

Communication skills

Education

Post-secondary education in relevant fields

Tools

CRM software

Job description

Opportunity

We're on the hunt for a Customer Success Manager who is familiar with onboarding concepts and project management to join our growing Inside Sales team! This candidate will be responsible for combining their technical knowledge along with their sales skills to help customers successfully implement, customize and integrate Method CRM into their business.

About Method

Method is on a mission to transform how small businesses operate by giving them real control over their customer workflows. Our flagship product, Method CRM is purpose-built for small businesses that have outgrown spreadsheets and generic tools. With deep QuickBooks integration and a powerful no-code customization engine, Method enables users to design workflows that truly fit their unique needs. As a scaling growth company, we’re now taking that mission further, leveraging AI to develop intelligent agents that assist users in rapidly building and customizing no-code apps. This innovation is at the heart of our next chapter, and we’re looking for people who are excited to build the future of work!

The Role

Method is looking for an energetic Customer Success Manager who is able to combine their technical knowledge along with their sales skills to help customers successfully implement, customize and integrate Method : CRM into their business. The Customer Success Manager we are looking for is tech savvy, customer focused and a patient communicator. The successful candidate will play a pivotal role in the company’s sales cycle by applying their programming knowledge to help drive trial account conversions.

Responsibilities

We are looking for a Customer Success Manager that is able to assess the unique business needs of our trial accounts and respond by creating customized onboarding plans using the Method’s tools and platform.

• Drive trial account conversions by assessing unique requirements and presenting the value a customized solution provides.
• Provide live 1 hour web based presentations to demonstrate how customers are able to leverage the software to match their specific workflow.
• Anticipate and recommend additional customization work that trial accounts may require. Possibly scope, design, test and refine these additional projects.
• Be a trusted advisor to the customer, understanding the customer's end-to-end business processes and areas for future growth.
• Collaborate with other members of the Method Sales team on plans, projects and results.
• Provide consistent feedback to the entire team on enhancements we can make to product development.

What You Bring

Before you read this next section, we want you to know that we know the “ideal candidate” doesn’t exist — everybody has a unique background and skill set. Even if you don’t check every box below, we’d love for you to apply if you’re passionate about creating custom solutions and the opportunity at Method - we are building for the future and growth potential is a priority for us!

Post-secondary education in the following areas is preferred : Computer Science, Computer Engineering, Software Engineering or equivalent training / experience.

Proven presentation and communication skills.

Ability to meet tight deadlines.

Must have a strong technical aptitude and ability to learn new software quickly.

Strong problem solving skills. You must be passionate about your ability to always find solutions to customers' needs.

Must be self-motivated and goal driven.

You should possess the ability to multi-task and prioritize.

Excellent organizational and communication skills and an engaging phone presence.

Must have an entrepreneurial spirit, strong ethics and integrity along with the desire to exceed every expectation.

Why You’ll Love Method

Flexible hybrid work model – designed to support work-life balance while maintaining strong team collaboration; employees work from our downtown Toronto office 2–3 days per week

Collaborative and social team culture – work in a supportive environment with regular team events and company-wide celebrations that keep things fun and connected

Growth-stage company experience – working at a scaling growth company like Method gives you deep insight into how a software company operates. You'll be involved in a wide range of discussions and initiatives, gaining experience that's hard to find in more siloed environments.

Training – You will receive initial and ongoing training on Method’s products, policies and procedures as well as a quarterly professional development budget.

Great downtown location – Method is located right in the heart of Toronto’s young and vibrant ‘King West’ technology hub at the corner of Adelaide and Spadina Ave.

Comprehensive health benefits – inclusive of healthcare, vision, and dental coverage to support your overall well-being

Weekly lunch credit – enjoy a meal on us every week as a small way to say thanks

What to Expect in Your First 90 Days :

Complete Method’s bootcamp.

Understand Method’s values and how our teams collaborate to drive results.

Start Internal Training and onboarding.

Finish Onboarding and training.

Review chats and calls.

Working through chats and shadow phone calls / demos.

Participate in your first quarterly review.

Handle Customer Interactions Independently.

Collaborate with Cross-Functional Teams.

Continuous Learning and Development.

Deepen Product and Industry Knowledge.

Drive Customer Success and lead customer advocacy.

Collaborate on Product Improvements.

Compensation : $55,000 - $65,000 annually. The base salary for this role is $55,000 - $59,000 per year. Additional variable compensation is paid out monthly post the probationary period.

At Method, we believe in a thoughtful and human approach to hiring. Every application is reviewed by a real person, never AI, because we know your experience, potential, and personality can’t be measured by an algorithm. We take the time to get to know each qualified candidate and appreciate the effort you put into applying.

This is an active role we’re currently looking to fill, and we thank all applicants in advance. Please note that only candidates selected for an interview will be contacted. We kindly ask that you do not call or contact us through agencies.

Method is an equal opportunity employer for all — regardless of race, colour, ancestry, religion, gender identity, sexual orientation, age, marital status or able-bodiedness. As part of our commitment to be an inclusive and accessible workplace, we’re happy to provide accommodations for candidates taking part in the selection process.

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