Customer Success Manager

AutoLeap; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading software company in Toronto is seeking a Customer Success Manager. In this role, you will drive value for customers, build strong relationships, and manage escalations. The ideal candidate will have SaaS experience, strong sales skills, and a passion for customer satisfaction, contributing to a supportive culture with great benefits.

Benefits

Comprehensive health plan

Unlimited paid time off

Monthly meal stipend

Employee recognition platform

Career development opportunities

People-first culture

Qualifications

• 8-24 months experience at a software company, preferably with SaaS and SMB.
• Proven track record of achievement in previous roles.
• Passion for helping customers and dedication to customer satisfaction.

Responsibilities

• Drive customer success by maximizing platform usage and achieving goals.
• Build strong relationships with customers and identify growth opportunities.
• Handle customer escalations effectively ensuring timely resolution.

Skills

Customer focus

Sales skills

Organizational skills

Software experience

Job description

Overview

At AutoLeap, we’re empowering shop owners to build thriving businesses. As a Customer Success Manager, you will ensure our customers get the most out of our platform and achieve their goals. This is a unique opportunity to join on the ground floor, drive tangible impact for customers, and shape our customer success playbook.

AutoLeap is a market-leading shop management SaaS provider for the auto repair industry. Our all-in-one, cloud-based SMS helps aftermarket auto shop owners manage scheduling, technicians, invoicing, and growth—saving time and money.

We’ve grown with a $30M Series B in 2023 and are focused on helping shop owners succeed. We are committed to creating an exceptional workplace and experience.

In this role, you’ll

• Drive Customer Value: Work directly with shop owners to maximize their use of AutoLeap and achieve their goals
• Build Relationships: Foster strong relationships with customers and identify opportunities for growth
• Manage Escalations: Handle customer escalations effectively and ensure timely resolution
• Grow Business: Maintain an active pipeline of expansion opportunities to meet quota
• Advocate for Customers: Understand and advocate for customer needs and feature requests
• Collaborate on tasks outside of day-to-day scope as needed to meet evolving business needs

Requirements

• Software Experience: 8-24 months of experience at a software company, preferably with SaaS and SMB experience
• Sales Skills: Experience demoing and closing sales opportunities
• Organizational Skills: Ability to manage a large book of business effectively
• Proven Success: A strong track record of achievement in previous roles
• Customer Focus: Passion for helping others and a dedication to customer satisfaction
• Unique Talents: Bring your own unique skills and perspectives to the team

Benefits

• Benefits Coverage: A comprehensive health plan with significant employer contributions
• Flexible Time Off: Unlimited paid time off to support work-life balance and personal well-being
• Monthly Meal Stipend: A recurring monthly allowance to assist with meal expenses
• Employee Recognition: A platform for peer recognition, where you can earn points towards rewards
• Career Development: Access to learning opportunities and internal mobility to support long-term growth
• People-First Culture: A collaborative, supportive environment rooted in trust, accountability, and inclusion