Customer Success Manager

PostGrid; Ontario; On-site; CAD 70,000 - 75,000; Full time

Job summary

A leading tech company seeks a Customer Success Manager to foster client relationships and drive product adoption. This role involves strategic advising, managing client accounts, and collaborating with cross-functional teams to enhance customer engagement. Ideal candidates will bring SaaS experience and excel in communication, making an impactful contribution to customer success.

Benefits

Career growth opportunities

Flexible work arrangements

Recognition and rewards for contributions

Qualifications

• Proven experience as a Customer Success Manager in SaaS, managing clients across various levels.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple accounts in a fast-paced environment.

Responsibilities

• Serve as a strategic advisor to all customers, guiding them through product adoption.
• Build and nurture trusted relationships with senior stakeholders.
• Proactively identify risks and opportunities for enterprise portfolios.

Skills

Communication

Stakeholder Management

Customer-first Mindset

Job description

PostGrid bridges the digital and physical worlds with an API-first platform designed to make offline communication as seamless as digital. Our powerful APIs for Print & Mail and Address Verification enable businesses to deliver personalized direct mail at scale, enhance address accuracy, and eliminate costly delivery failures. By automating every step—from concept to delivery—PostGrid saves time, reduces manual effort, and helps businesses build stronger customer connections. Join us in transforming offline communications.

About the Role

We are seeking an experienced Customer Success Manager in the tech industry who enjoys partnering with diverse client segments. This role is ideal for someone who excels at breaking down complex issues and transforming challenges into opportunities for meaningful impact. If you value strategic thinking, leadership, and delivering outstanding experiences for enterprise customers, this could be the perfect fit for you!

Role Highlights

As a Customer Success Manager, you’ll work closely with our clients across all levels. You will influence product development, build deep customer partnerships, and elevate the customer journey at scale.

Key Responsibilities

• Serve as a strategic advisor to all customers, guiding them through product adoption and long-term success.
• Build and nurture trusted relationships with senior stakeholders and decision-makers across large organizations.
• Collaborate with internal teams to ensure high-touch service, seamless onboarding, and timely issue resolution for enterprise accounts.
• Proactively identify risks and opportunities, driving retention, engagement, and expansion strategies within enterprise portfolios.
• Maintain thorough and organized client records to support high standards of service across large, multi-department clients.
• Identify and execute upsell and cross-sell opportunities aligned with customer goals and business outcomes.

Candidate Profile

• Proven experience as a Customer Success Manager in SaaS, managing clients across various levels.
• Excellent communication and stakeholder management skills, with the ability to influence at all levels.
• Skilled at simplifying complex technical concepts for diverse audiences.
• Ability to manage multiple accounts in a fast-paced environment.
• A customer-first mindset with a passion for driving success at scale.

Why Join Us

Join a forward-thinking company that values diversity, nurtures talent, and prioritizes work-life balance. Benefits include:

• A nurturing environment encouraging continuous learning and career growth.
• A diverse, collaborative, and supportive team.
• Flexible work arrangements for work-life harmony.
• Recognition and rewards for your contributions.

We are committed to diversity and inclusion, welcoming applicants from all backgrounds and providing accommodations throughout the hiring process.

Additional Details

Seniority level: Mid-Senior level

Employment type: Full-time

Job function: Customer Service, Software Development

Location: Greater Toronto Area, Canada

Salary: CA$70,000.00-CA$75,000.00