Customer Success Manager

Botpress Technologies Inc.; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A fast-growing AI startup in Montreal is seeking a Customer Success Manager to onboard clients and ensure successful use of their conversational AI platform. The ideal candidate has experience in Generative AI, is customer-obsessed, and thrives in a fast-paced environment. This role offers a dynamic work culture and the opportunity to lead in the AI revolution.

Qualifications

• Experience in startups or fast-paced, high-growth environments.
• Ability to balance technical depth with an empathetic, solution-oriented mindset.

Responsibilities

• Onboard and educate new clients on our platform.
• Translate technical concepts into accessible use cases.
• Drive customer retention and renewals.

Skills

Experience with Generative AI

Conversational AI technologies

Customer obsession

Job description

What You’ll Do:

• Onboard and educatenew clients to help them confidently build with our platform from day one.
• Translate technical conceptsinto accessible, value-driven use cases for users of all skill levels.
• Act as atrusted advisor, ensuring customers meet their goals and experience tangible success.
• Drivecustomer retention and renewalsby proactively managing relationships and reducing churn.
• Become aplatform expert, guiding clients to design best-in-class conversational AI experiences.
• Champion the voice of the customer internally by sharing insights that help shape our product and roadmap.

Strongly Preferred

• Experience withGenerative AIandConversational AI technologies
• Background instartupsor fast-paced, high-growth environments
• A track record of beingcustomer-obsessed—you always advocate for the user
• Familiarity with AI agent frameworks, chatbot design, or LLM-based tools
• Ability to balance technical depth with an empathetic, solution-oriented mindset

About Botpress

Botpress recently raised its $25 million Series B funding. As a fast-growing start-up, we run a lean and innovative ship that leans on AI for maximum business impact. At Botpress, everyone is an owner, bringing their unique perspective and talents.

Our teams are talented and passionate. We intentionally hire individuals who are eager, passionate, talented, and hungry to learn and grow throughout their career.

We operate fully in-office, with a culture that values both technical rigor and shared ambition.

You'll be on a team that's not just adapting to the AI revolution, but leading it. Joining our team means changing the future of enterprise AI and building technology that will define the next era of business automation.