Customer Success Manager

Bizzabo; Montreal; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Event Technology Solutions is seeking a Customer Success Manager to serve as a primary contact for Corporate and Mid-Market customers. You will manage multiple accounts, enhance customer satisfaction through effective communication, and drive account growth through strategic planning.

Qualifications

• 3-5 years in Customer Success or Account Management within SaaS.
• Proven experience managing account renewals and negotiations.
• Detail-oriented with strong organizational skills.

Responsibilities

• Manage a book of 20-40 Corporate & Mid-Market accounts.
• Oversee renewal, upsell, and expansion processes.
• Onboard new customers and support event success.

Skills

Communication

Organization

Customer Interaction

Project Management

Negotiation

Job description

Employer Industry: Event Technology Solutions

Why consider this job opportunity:
- Opportunity for career advancement and growth within the organization
- Collaborative work environment focused on communication and trust
- Chance to make a positive impact on customer satisfaction and retention
- Engage with a diverse range of customers across multiple industries
- Contribute to innovative projects that shape the future of the events industry

What to Expect (Job Responsibilities):
- Serve as the primary point of contact for Corporate & Mid-Market customers, managing a book of 20-40 accounts
- Oversee renewal, upsell, and expansion processes, including contract negotiations
- Develop and implement account plans to support targeted growth and forecast quarterly targets
- Onboard new customers and guide them through event success on the platform
- Collaborate with internal teams to address customer needs and enhance their experience

What is Required (Qualifications):
- 3-5 years of experience in Customer Success, Account Management, or Project Management within a SaaS organization
- Proven experience in managing the renewal process and conducting negotiations
- Strong written and verbal communication skills, with a focus on customer interactions
- Highly organized and detail-oriented, capable of managing multiple priorities
- Ability to build trust and rapport within the customer success team and across the organization

How to Stand Out (Preferred Qualifications):
- Experience managing a diverse range of customer use cases within a SaaS environment
- Proven track record of meeting quarterly goals and team metrics
- Strong interest in the events industry and commitment to customer satisfaction
- Excellent cross-team coordination and project management skills

#EventTechnology #CustomerSuccess #CareerGrowth #DiversityAndInclusion #ClientRelations

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