Customer Success Manager

Botpress; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking passionate, customer-focused professionals to join their Customer Success team. In this dynamic role, you will onboard clients and guide them through their journey, ensuring they unlock the full potential of an innovative AI platform. With a focus on building relationships and delivering measurable success, you'll thrive in a collaborative environment that values your insights. If you are tech-savvy, enjoy helping others, and are eager to make an impact in the world of Conversational AI, this opportunity is perfect for you.

Benefits

Top-tier health benefits

Access to telemedicine

Modern office in downtown Montreal

Inclusive workplace

Career development opportunities

Qualifications

• 3+ years in Customer Success or similar client-facing role.
• Strong communication and presentation skills are essential.

Responsibilities

• Onboard and educate new clients to build confidence with our platform.
• Drive customer retention and renewals by managing relationships.

Skills

Customer Success

Communication Skills

Presentation Skills

Interpersonal Skills

Problem-Solving

Technical Understanding

Fluency in English

Fluency in French

Conversational AI

Critical Thinking

Job description

About Botpress

At Botpress, we empower organizations by integrating AI agents into their core business functions. Our dedicated team, consisting of top-tier developers, engineers, and business strategists, is driving our platform to become the standard solution for multi-agent systems, serving enterprises, governments, and educational institutions of various scales.

We keep our team intentionally small & talent-dense and are looking for highly skilled and motivated people who bring something exceptional to our group.

Botpress is open to sponsoring visas for US and Mexican nationals to join us in Canada.

About the Role

We're looking for customer-focused, tech-savvy professionals with a passion for helping others succeed. If you're someone who thrives at the intersection of technology and human connection, this is your chance to make a real impact.

As a key member of our Customer Success team, you'll guide clients—from individual developers to Global 2000 enterprises—through their Botpress journey. Your job is to ensure they not only adopt our platform but truly unlock its potential.

What You'll Do:

• Onboard and educate new clients to help them confidently build with our platform from day one.
• Translate technical concepts into accessible, value-driven use cases for users of all skill levels.
• Act as a trusted advisor, ensuring customers meet their goals and experience tangible success.
• Drive customer retention and renewals by proactively managing relationships and reducing churn.
• Become a platform expert, guiding clients to design best-in-class conversational AI experiences.
• Champion the voice of the customer internally by sharing insights that help shape our product and roadmap.

Requirements

What We're Looking For

You're someone who's energized by helping others, motivated by outcomes, and curious about cutting-edge technology. You're equally comfortable in a product demo, a strategic check-in, or solving a tricky implementation issue.

• 3+ years in Customer Success, Solutions Consulting, or a similar client-facing role
• Experience working in SaaS, PaaS, or tech-enabled services
• Strong communication, presentation, and interpersonal skills
• Comfortable discussing technical topics and explaining code-level concepts
• Passion for Conversational AI, automation, and emerging tech
• A proactive problem-solver with strong critical thinking and organizational skills
• Obsessed with customer success and delivering measurable value
• Fluent in English and French (Spanish and Portuguese are strong pluses)

Strongly Preferred

• Experience with Generative AI and Conversational AI technologies
• Background in startups or fast-paced, high-growth environments
• A track record of being customer-obsessed—you always advocate for the user
• Familiarity with AI agent frameworks, chatbot design, or LLM-based tools
• Ability to balance technical depth with an empathetic, solution-oriented mindset

Benefits

• Contributing to the growth of the most popular AI Agent platform in the world
• Top-tier health benefits and access to telemedicine for you and your family
• Modern office in the heart of downtown Montreal
• A forward-thinking and inclusive workplace
• Rich opportunities for career development