Customer Success Manager

At Secureframe, we are not just a company; we are at the forefront of revolutionizing cybersecurity compliance. Recognized as one of the industry's most innovative and trusted providers, Secureframe has consistently received accolades for our advanced technology solutions and commitment to excellence. With a robust portfolio of products that safeguard thousands of businesses worldwide, we have been featured in major publications such as Forbes’ next billion dollar startups, TechCrunch, and The Wall Street Journal for our transformative impact on the way companies achieve and maintain compliance standards.

As we continue to grow, our mission remains clear: to provide seamless, secure compliance solutions that enable businesses to focus on what they do best. Joining Secureframe means becoming part of a dynamic team dedicated to professional excellence and continuous learning in an environment that values creativity and forward-thinking.

Secureframe is backed by top VCs including Kleiner Perkins, Accomplice, Gradient Ventures (Google’s AI Fund), BoxGroup, Village Global, and many more.

We’re an impactful and highly collaborative team aiming to bring excellence to the world of security and compliance. Every member of the team is an owner, with a lot of responsibility and the opportunity to play a critical role in building out the team and defining our culture. As a Customer Success Manager, you will help Secureframe maintain a stellar user community and have our customers be product advocates.

This position will be fully remote with the candidate ideally residing in Canada.

• Medical, dental, and vision benefits for you and your dependent(s)
• Flexible PTO
• 401(k)
• Paid family leave
• Ground floor opportunity as an early member of the team

• Own customer relationships post-sale which includes adoption, ensuring satisfaction, and renewals
• Know the product inside and out so you can manage customer activities including onboarding, training, and growth
• Become an expert in SOC 2, ISO 27001, HIPAA, and other forms of compliance
• Set-up recurring customer syncs to discuss progress towards goals, opportunities to leverage the platform, and gather any relevant feedback
• Deliver on key success metrics such as NPS and CSAT along with achieving internal team goals
• Work cross-functionally with sales, marketing, engineering, and product teams to align on customer needs and company strategy
• Constantly analyze, refine, and iterate on internal processes to make them more efficient

• 2+ Years of experience in GRC or Risk Advisory, risk management, compliance, or audit
• Interest in supporting sales and commercial business development efforts
• Strong empathy for customers and passion for revenue growth
• Great people skills – ability to quickly understand your audience and tailor the right message to them
• Ability to collaborate and communicate effectively along with balance the needs of the Secureframe team and our customers
• Ability to manage multiple accounts/priorities at a time with attention to detail
• Autonomous worker with an ownership mindset who is action-oriented, organized, and meticulous
• Passion and ability to work well in a fast-paced, rapidly changing environment

We've become aware of fraudulent job offers and recruiters falsely claiming to represent Secureframe.

Please note:

1. Official Communication: All genuine Secureframe recruiting communication and job offers are sent from @secureframe.com email addresses.

2. No Fees: We never ask for payments or fees from job applicants at any stage.

Secureframe is an equal opportunity employer. We aim to create an environment where every team member at Secureframe feels like they belong so they can have a greater impact on our business and customers. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Collaboration, connection, and having fun with colleagues is an important part of our culture as a remote-first company. Therefore, all employees must be able to travel by air to company offsites two to four times per year (reasonable accommodations will be made where appropriate).