Customer Success Manager

Digital Daycare Marketing; Canada; Remote; CAD 85,000 - 102,000; Full time

Benefits offered by this job

Un capped bonuses

Job summary

Digital Daycare Marketing in Canada is seeking a dedicated Customer Success Manager to own a portfolio of childcare center accounts. You will drive client retention and revenue growth by optimizing end-to-end enrollment funnels and maintaining a high-touch relationship.

Core responsibilities include portfolio management, full-funnel oversight from ad engagement to enrollment, proactive leadership in client calls, and weekly performance reviews to remove bottlenecks and improve outcomes across

Responsibilities

• Portfolio Management: Own the client relationship from post-onboarding through long-term retention across your assigned childcare accounts.
• Full-Funnel Oversight: Monitor and analyze overall campaign throughput (meta ads and gohighlevel CRM) - from paid Facebook/Instagram ad engagement to lead capture, tour booking rates, and final enrollment close rates.
• Proactive Leadership: Lead structured client calls and maintain communication channels, anticipating account constraints before the client raises them.
• Performance Optimization: Execute weekly reporting to identify core bottlenecks in each client’s enrollment pipeline and build actionable 7-day resolution plans.

Job description

The Role

Through our portal, you will be onboarded and deployed as a dedicated Customer Success Manager owning a portfolio of childcare center accounts. Your primary objective is to drive client retention and revenue growth by optimizing end-to-end enrollment funnels and maintaining a high-touch client relationship.

Key Responsibilities

Portfolio Management: Own the client relationship from post-onboarding through long-term retention across your assigned childcare accounts.

Full-Funnel Oversight: Monitor and analyze overall campaign throughput (meta ads and gohighlevel CRM) - from paid Facebook/Instagram ad engagement to lead capture, tour booking rates, and final enrollment close rates.

Proactive Leadership: Lead structured client calls and maintain communication channels, anticipating account constraints before the client raises them.

Performance Optimization: Execute weekly reporting to identify core bottlenecks in each client’s enrollment pipeline and build actionable 7-day resolution plans.

Schedule & Compensation:

Schedule: Core availability Monday–Friday during North American business hours for live client calls, plus flexible, asynchronous campaign oversight across the weekend (approx. 4–6 hours).

Compensation: $6,000 USD/month guaranteed base (Independent Contractor agreement) + uncapped performance bonuses tied to portfolio retention.