Customer Success Manager

Xello; Canada; Remote; CAD 80,000 - 100,000; Full time

Job summary

Join a leading educational technology company as a Customer Success Manager, where you'll drive revenue growth and develop success plans for school districts. Enjoy flexible work arrangements, competitive salary up to $100,000, and become part of an inclusive, collaborative environment focused on empowering educators and students. This role offers opportunities for continuous learning and professional development as you engage with clients to ensure the achievement of their goals.

Benefits

Comprehensive health and dental benefits

Generous vacation policy of 4 weeks per year

Continuous learning and professional development

Flexible work arrangements

Qualifications

• 2+ years experience managing accounts, ideally in SaaS.
• Proven ability to build relationships and deliver value.
• Excellent written and verbal communication skills.

Responsibilities

• Manage renewals and drive revenue growth within assigned accounts.
• Coordinate web-based training sessions and product demonstrations.
• Engage with clients to assess account health and address concerns.

Skills

Problem-solving

Communication

Relationship building

Attention to detail

Creative client assistance

Tools

Salesforce

Job description

Employer Industry: Educational Technology

Why consider this job opportunity:
- Salary up to $100,000 (OTE)
- Flexible work arrangements, including remote work options
- Comprehensive health and dental benefits paid by the employer
- Generous vacation policy of 4 weeks per year
- Opportunities for continuous learning and professional development through training and mentoring
- Collaborative and inclusive work environment focused on empowering educators and students

What to Expect (Job Responsibilities):
- Manage renewals, drive revenue growth, and limit churn within assigned accounts
- Develop tailored success plans for school district contacts to ensure their goals are achieved
- Proactively engage with clients to assess account health and address concerns
- Coordinate and facilitate web-based training sessions and in-person product demonstrations
- Document all client interactions and manage client issues in collaboration with internal teams

What is Required (Qualifications):
- 2+ years of experience managing accounts successfully, preferably in a SaaS environment
- Proven ability to build strong relationships and deliver value to clients
- Strong problem-solving and decision-making skills with a creative approach to client assistance
- Excellent written and verbal communication skills, with a keen attention to detail
- Experience using Salesforce or similar CRM systems

How to Stand Out (Preferred Qualifications):
- Bilingual in English and French is an asset
- Experience working in a fast-paced, agile environment
- Self-directed with the ability to prioritize and manage multiple projects effectively
- Enthusiastic about learning and implementing new technologies

#EducationalTechnology #CustomerSuccess #RemoteWork #CareerGrowth #InclusiveWorkplace

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.