Customer Success Manager

TEEMA; Burlington; On-site; CAD 95,000 - 140,000; Full time

Job summary

A leading company is seeking a Customer Success Manager to oversee client accounts and drive renewals in Burlington, Ontario. The ideal candidate will have 3–5 years of experience in a SaaS environment, with proven relationship management skills and a deep understanding of the SaaS client lifecycle. This role involves direct reporting to executive leadership, ensuring high-quality service delivery and advocating for client needs.

Qualifications

• 3–5 years of experience in Customer Success, Account Management, or a related SaaS role.
• Strong understanding of the SaaS client lifecycle and delivery management.
• Proven ability to manage multiple clients and deliverables.

Responsibilities

• Manage client accounts from onboarding through renewal, ensuring seamless execution.
• Drive renewals and upsell opportunities by building trust and demonstrating value.
• Act as a client advocate, collaborating with product and leadership.

Skills

Relationship Management

Communication

Problem Solving

Tools

SaaS Platforms

Analytics Tools

CRM Systems

Job description

Job Title:Customer Success Manager
Job ID:81056
Location:Burlington, Ontario

What you will be doing:

• Manage Client Accountsfrom onboarding through renewal, ensuring seamless execution and ongoing value.

• Execute Contract Deliverablesand monitor key milestones, timelines, and service outcomes.

• Own Client Relationships, meeting regularly with stakeholders to understand their goals and align our services.

• Oversee Delivery Operationsacross the client experience team (non-HR leadership) to ensure quality and consistency.

• Drive Renewals and Upsell Opportunitiesby building trust and demonstrating the value of our platform.

• Act as Client Advocate, collaborating with product and leadership to address needs and propose improvements.

• Report Directly to the President, serving as a strategic gatekeeper between key accounts and executive leadership.

What you must have:

• 3–5 years of experiencein Customer Success, Account Management, or a related SaaS role.

• Strong understanding of the SaaS client lifecycle and delivery management.

• Excellent relationship management, communication, and problem-solving skills.

• Proven ability to manage multiple clients, priorities, and deliverables.

• Confident in leading client meetings, managing expectations, and driving outcomes.

• Comfortable working in a fast-paced, high-growth tech environment.

• Familiarity with SaaS platforms, analytics tools, or CRM systems is a plus.

Salary/Rate Range: $95,000.00 – $140,000.00

For more information about TEEMA and to consider other career opportunities, please visit our website atwww.teemagroup.com