Customer Success Expert

RVezy; Ottawa; On-site; CAD 45,000 - 55,000; Full time

Job summary

A travel experience company based in Ottawa is seeking a Customer Success Expert to provide support and enhance customer satisfaction. The ideal candidate should be resilient, possess excellent communication skills, and be fluent in both English and French. Benefits include paid vacation, health coverage, and a dog-friendly workplace. This is a full-time role with on-site responsibilities.

Benefits

Paid vacation

Health and dental coverage

Annual RV trip

Social events

Dog-friendly environment

Qualifications

• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Compassion and resourcefulness.

Responsibilities

• Provide support via phone, chat, and email.
• Resolve customer issues and manage their data accurately.
• Build relationships and communicate effectively with customers.
• Collaborate with other teams to improve the platform based on customer feedback.

Skills

Resilience

Customer-focused mindset

Attention to detail

Problem-solving skills

Fluency in English

Fluency in French

Job description

Join to apply for the Customer Success Expert role at RVezy .

RVezy is an innovative travel experience company that connects aspiring vacationers with RV owners. Founded in 2016, we offer a platform for RV rentals across Canada and the United States.

We serve thousands of hosts and guests across North America, ensuring they have a safe, secure, and enjoyable RV rental experience. Our team is close-knit, and we have grown significantly since our appearance on Dragon’s Den. We were named one of Ottawa’s Best Places to Work, and our growth was recognized in Canada's Top Growing Companies 2023.

About the role

As a Customer Success Expert, you will be the primary support for our users, helping with bookings and resolving issues on the road. You should be passionate about delivering excellent customer service and improving customer satisfaction.

Responsibilities include :

• Providing support via phone, chat, and email.
• Resolving customer issues and managing their data accurately.
• Building relationships and communicating effectively with customers.
• Collaborating with other teams to improve the platform based on customer feedback.

Qualifications :

Resilience and ability to work in a fast-paced environment.

Customer-focused mindset with excellent communication skills.

Attention to detail and problem-solving skills.

Compassion and resourcefulness.

Fluency in English and French; Spanish is a plus.

Interest in outdoor activities and startup environments.

Location

Work from our Ottawa office in Centretown, 3-5 days per week, depending on the season.

Benefits include paid vacation, health and dental coverage, annual RV trip, social events, and a dog-friendly environment.

How to apply

Visit RVezy.com, create an account, and search for the RV "RVezy Elite" in Yellowknife. Send a message introducing yourself and sharing an outdoor or travel experience, then submit your resume with your application.

Seniority level : Entry level

Employment type : Full-time

Industry : Travel Arrangements

J-18808-Ljbffr