Customer Success Executive

Select how often (in days) to receive an alert:

Jobs by Category: Health

Job Function: Sales & Professional Services

Status: Full Time

Schedule: Regular

Description

At TELUS, we are transforming health care with innovative solutions that empower people to live healthier lives and our TELUS Health Public Sector team is on a mission to improve access to primary care, mental health, chronic disease management and aging-in-place solutions. We are achieving this goal by partnering with public sector organizations to deliver trusted products and services directly to Canadians. Over the past five years, our team has grown exponentially through the design and delivery of innovative, high-quality products and services. With major investments in our product roadmap and an expansion of our channel strategy, it's an exciting time to join our passionate and purpose-driven team!

We are seeking a dynamic and results-driven Public Sector Customer Success Executive to join our team in . As a Customer Success Executive, you will work collaboratively with strategic clients to align our solutions with their objectives, with the goal of clients attaining the maximum possible value from the TELUS services they have acquired, ultimately to deliver on our shared goal of improving access to care. Your strategic thinking, industry knowledge, excellent communication and planning skills will be critical to your success in this position.

The ideal candidate will have a proven track record in healthcare, preferably working directly within a health authority, health agency or government health ministry, with a strong ability to rally to a common purpose and inspire confidence and trust.

How you will succeed:

• Drive Strategic Partnerships:
  • Foster deep-rooted trust and rapport with strategic clients through authentic engagement, transparent communication, and consistent value delivery
• Champion Client Success:
  • Lead successful service implementations, optimization initiatives, and solution design programs that maximize the value clients receive from TELUS Health
  • Establish strong relationships and interlock with internal collaborators (Sales, Marketing, Product, Operations, etc) to create solutions, address challenges and remove barriers on the client’s behalf
• Thought Leadership:
  • Translate industry knowledge, competitive market dynamics, business acumen and deep understanding of client’s objectives into value added insights & solutions
  • Establish credibility as a trusted advisor through deep industry knowledge and market expertise
  • Create platforms for clients to engage with industry peers and TELUS experts to share best practices and drive innovation
• Monitor & Optimize:
  • Implement robust client-level governance for measuring and reporting
  • Set and track performance targets and implement robust governance for measuring and reporting customer success
  • Increase customer value realization through product/service adoption, risk management, and enhanced overall customer experience

Qualifications

What you bring:

• 5+ years of experience in sales/marketing, clinical care delivery, clinical operations and/or consulting within a healthcare environment
• Knowledge and experience working with various levels of government
• Familiarity with virtual care and/or remote patient monitoring
• Proven leadership attributes and abilities such as collaboration, communication, creative thinking, and decision-making skills to support customers' strategy and vision
• A strong consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn
• Proficient at translating customer goals into actions TELUS can take to achieve them as a strategic partner and identifying new growth verticals within TELUS to support the customer
• Undeniable communication skills, clear, concise, and influential in all aspects of internal and customer communications (verbal, written, presentations)
• The ability to inspire and motivate yourself and others to drive high performance, teamwork, continuous learning and timely recognition
• Bachelor's degree in Business Administration, Marketing, Healthcare Management, or a related field; MBA and/or Clinical designations a strong asset

Salary Range: $91,000-$137,000

Performance Bonus or Sales Incentive Plan: $15,000-30,000

Actual total compensation will be determined based on factors such as knowledge, skills, performance, experience and location. Additionally, TELUS offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family
• Flexibility to work in-office, virtually or a combination of both
• Generous company matched pension and share purchase programs
• Opportunity to give back to communities in which we work, live and serve
• Career growth and learning & development opportunities to develop your skills
• And much more …

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

TELUS Health is an IT leader in Canada that focuses on the health sector. Our mission is to improve the way information is being used along the continuum of care to better the health of citizens in Canada and in selected countries.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

Health

We’re looking for clinicians, programmers, product developers, sales and marketing people, customer support, and everyone in between. If you have a penchant for turning information into better health outcomes, then we want you to help us develop, implement and manage the most innovative healthcare solutions possible.

We are honoured to be recognized

21,166
Physicians using TELUS Health electronic medical records

140 million+
Health claims processed using TELUS Health solutions

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.