Customer Success Coordinator - ERP, Logistics & Scheduling

Shanto Dental Ceramics Ltd.; Mount Pearl; On-site; CAD 42,000 - 54,000; Full time

Job summary

Dental Crafts is seeking a Customer Success Coordinator for a full-time maternity leave coverage position, up to 18 months, based in Newfoundland and Labrador. You will provide exceptional customer service to internal and external stakeholders, and enter case orders into the ERP system with great accuracy.

The role also involves coordinating case production, shipping/receiving, invoicing, and AR tasks, while supporting supply chain and operations under supervision.

Qualifications

• Customer service experience in busy, fast-paced roles.
• Strong English communication skills.
• High attention to detail and accuracy.
• Excellent time management with a sense of urgency.
• 1–2 years logistics experience in a fast-paced environment desirable.
• Dental background desirable.

Responsibilities

• Enter case orders into the ERP system with high accuracy.
• Coordinate and schedule case production to meet timelines.
• Shipping and receiving duties.
• Invoicing and accounts receivable tasks.
• General clerical duties related to supply chain and operations.
• Liaise with the Supervisor as needed.

Skills

Customer service

Attention to detail

Communication skills

Time management

Logistics experience

Dental background desirable

Tools

ERP software

Microsoft Office

Job description

Dental Crafts is seeking a Customer Success Coordinator for a full-time maternity leave coverage position, up to 18 months, based in Newfoundland and Labrador. You will provide exceptional customer service to internal and external stakeholders, and enter case orders into the ERP system with great accuracy.

The role also involves coordinating case production, shipping/receiving, invoicing, and AR tasks, while supporting supply chain and operations under supervision.